Retail Performance & Planning Senior Officer

Job Description

1. Retail Business Planning & Performance Monitoring

• Standardize and regularly update target models used for setting sales revenue goals.

• Develop sales targets across multiple levels: company-wide, retail channels, branches, and product categories/brands.

• Collaborate with brand teams and branch leaders to analyze current business status and develop actionable plans for each phase.

• Monitor the progress of business plans, identify potential risks, and recommend appropriate solutions based on actual performance.

• Prepare and deliver periodic business performance reports to relevant stakeholders.

• Contribute to the development of dynamic dashboards and performance tracking tools to support data-driven decision-making.

• Create in-depth performance reports to provide insights into the retail business effectiveness.

2. Business Project Management & Execution

• Coordinate and support the implementation of business projects as assigned.

• Analyze the current status of assigned project components and propose detailed implementation plans.

• Track project progress and compile performance evaluation reports upon completion.

3. Development & Optimization of Sales Incentive Policies

• Analyze, propose, and improve sales incentive schemes for multiple sales levels (Sales Advisors, Store Managers, Area Sales Managers, Regional Sales Managers) to enhance motivation and sales effectiveness.

• Regularly evaluate the performance of implemented incentive policies and recommend necessary adjustments.

• Assist in identifying risks that may affect target achievement and contribute to the development of contingency plans.

• Conduct on-site visits to stores and branches to gather firsthand business insights and market feedback.

4. Sales Policy & Sales Promotion Programs

• Analyze market conditions to propose timely and competitive sales policies.

• Collaborate with relevant departments (Finance, Brand, Supply Chain, etc.) to design and implement sales policies across the retail network.

• Evaluate the effectiveness of existing sales policies and recommend improvements when necessary.

• Participate in the development of automated systems for managing and executing sales policies.

• Plan and execute sales promotion and reward programs at various levels: nationwide, by branch, or by brand.

• Coordinate with internal teams to finalize program budgets and reward structures.

• Monitor the implementation of promotional campaigns, assess budget allocations, and recommend adjustments in line with real-time business performance.

Job Requirement

EDUCATION

Degree: Bachelor’s Degree

Majors: Business, Marketing, Management Information Systems, or Project Management

Other relevant knowledge areas:

+ Product knowledge in the jewelry industry, including product life cycles

+ Market trends, customer preferences, and segmentation within the jewelry sector

+ Strategic analysis models, business analysis, and planning frameworks

+ Principles of risk management in merchandise, and company regulatory compliance

RELATED EXPERIENCE

Years of relevant experience: 3–5 years in a related position or industry

SKILLS

Technical Skills:

+ Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)

+ Strong understanding of enterprise information management systems and internal database operations

Soft Skills:

+ Influencing skills (ability to drive change in perspectives and habits)

+ Sales management and execution

+ Market forecasting and analytical thinking (customer, competitor, and economic trends)

+ Business planning and strategic thinking

+ Task organization and implementation

+ Workflow monitoring and control