Sales Manager ( Freight forwarding)

Job Description

1. Team Leadership and Development:

• Lead, mentor, and motivate the sales team to achieve individual and collective targets.
• Provide ongoing coaching, training, and development opportunities to enhance team performance and skills.
• Facilitate in recruit, retain and develop sales members to attain growth objectives.
• Foster a positive and collaborative team environment that encourages innovation, creativity, and continuous improvement.

2. Sales Strategy and Planning:

• Develop and implement strategic sales plans to achieve company objectives and volume/ revenue targets.
• Managing sales pipeline, activities by CRM or other tools, and provide forecasting to relevant stakeholder.
• Analyze market trends, customer needs, and competitor activities to identify opportunities for growth and differentiation.
• Collaborate with cross-functional senior management to conduct sales strategies for all business products and services

3. Performance Management:

• Monitor sales performance metrics, including KPIs, sales quotas, and revenue targets.
• Conduct regular performance evaluations and provide constructive feedback to team members.
• Take proactive measures to address performance issues and implement corrective actions as needed.
• Help sales members solve the business problems and challenges.

4. Customer Relationship Management:

• Build and maintain strong relationships with key customers, partners, and stakeholders.
• Identify new business opportunities and develop strategies to expand the customer base.
• Ensure exceptional customer service and satisfaction by addressing inquiries, resolving issues, and maintaining a high level of responsiveness.

5. Sales Operations and Administration management:

• Oversee sales territories, budgeting, and planning activities.
• Collaborate with cross-functional teams, including marketing, finance, and operations, to streamline processes and improve efficiency.
• Generate relevant market and sales reports for higher management team.