Sales Support (8 month Contract )

Job Description

Report to Haiphong Branch Manager.

• Follow up on the customer's stuffing plan to accurately understand the vessel’s situation.
• Coordinate with the Sales team to release and control bookings to ensure the vessel is filled.
• Prepare Shipping Instructions (S/I) and send Bill of Lading (BL) to customers. Provide long-term vessel schedule updates to the Sales team and customers on a monthly basis.
• Check with the Sales team to provide the loading list bookings and send the roll list bookings (if any) to the operations team to update the vessel information in the system.
• Update the number of RF bookings and compare with EQC's report inventory to timely inform the Sales Specialist. In case of shortages, check with EQC regarding the plan for empty containers and repair containers to ensure an adequate supply.
• Inform the Sales Specialist to provide rates for each vessel and ensure all rates are updated before the SI cutoff time.
• Create rates, free time, and related fees in the Alegro system. Set up information for new customers on the Allegro system, activate customer IDs, and update CUL's new policy information for customers and e-service issues.
• Provide the agreement number before ETD to the operations team, automatically calculate the freight in the system, and issue Debit Notes to customers.
• Resolve issues related to rates, demurrage/detention charges, and repair fees with POD agents and the IT team.
• Apply D/A free time to Head Office for rolled shipments. Check and collect incurred charges after ATD for customers who pick up containers early, and inform EQC to issue invoices.
• Apply waivers, discounts, and long-standing fees as necessary.
• Update new routes, local charge tariffs at POL & POD, GRI notices, IHD tariffs, etc., accordingly.
• Maintain relationships and support the Sales team in resolving issues related to customers.
• Support the checking, studying, and updating of market information; summarize and prepare all reports (weekly, monthly reports about customers, rates, lifting, etc.) for submission to the manager and Head Office if needed.
• Take care of and maintain good relationships with existing customers, and update rates, space, and schedules via email on a monthly basis (if applicable).
• Respond to emails and phone calls from customers promptly and in a timely manner.
• Follow instructions and check emails from Head Office.
• Complete other tasks as required by the Branch Manager.

What we offer:

• 5 working days per week
• Working hour: 8AM - 6PM ( 1 hour for Lunch Break)
• KPI bonus
• Allowance, Annual salary review, Social Insurance, Tea Break, Birthday's Gift,...

Job Requirement

• Diploma in Transport , Logistics , Economics , Foreign Trade or equivalent.
• Minimum of 1 years’ experience in in the field of international freight transportation.
• Able to work independently and in a team under high pressure.
• Careful , confidential , honest and responsible in work.
• Exceptional attention to detail and problem-solving abilities.
• Proficiency to use Word, Excel, Powerpoint, and google sheets.
• Strong written and verbal communication skills in English