Sales support (Hanoi) 1 year contract - P.03

Job Description

Supports sales staff with quote preparation, customer requests and inquiries, planning and scheduling of customer appointments. Supports sales staff (Field / Inside Sales) by performing administrative tasks in the sense of a back office:

• Supports with the preparation of quotations e.g. by gathering the necessary information and calculations for quotation creation.
• Supports the preparation of a 'Request for Quote' towards Commercial Sales Support.
• Gives first level support for sales-related inbound customer inquiries. Records, tracks and - if applicable - forwards (technical) customer inquiries to Field / Inside Sales or Commercial Sales Support.
• Follows up with customers (if delegated by Field / Inside Sales).
• Clarifies or forwards open issues from internal / external customers.
• Coordinates internal inquiries and acts as interface between Field / Inside Sales and other departments (operative or Service Functions, e.g. COP).
• Supports Field / Inside Sales staff with administrative tasks (e.g. SAP / office management like travel expense accounting, material orders).
• Schedules meetings with customers for field sales staff incl. travel bookings.
• Analyses data, conducts research, creations reports for the Field / Inside Sales staff; creates customer profiles.
• Creates / coordinates internal and external correspondences as requested by Field / Inside Sales staff.
• Administrative support and assistance with the preparation, follow-up and controlling of sales campaigns.
• Administrative support and assistance with the organization and conduction of trade fairs / customer events in close collaboration with the marketing department.

Job Requirement

• Business Administration background and or Customer Services working experience. 
• At least 1-2 years of experience in related area.
• Ideally first experience in Testing Inspection, Certification (TIC) or related field.
• Good in English communication