Grasp customer behavior/needs and periodically update customer knowledge by collecting, analyzing customer information and their needs.
Research the market, competitors and understand customer needs; Develop policies and programs for customers.
Build CVP with key offerings for targeted segment. Manage CVPs implementation by doing periodically assessment (offering implementation, customer feedbacks, competitors) to make appropriate adjustments. Work with product departments on features, pricing, processes, policies and promotions to go to market as well as simultaneously participate with sales and services model to ensure the offerings fit with CVP and targeted customers’ needs.
Work together with segment team to develop and build acquisition programs &retention programs for Private client growth.
Build separate diverse product packages suitable for Private Customer groups (Personas), build superior product features for Private customers.
Work together with segment team to develop client journey for Private clients to improve client’s experience via high standard process & service quality.
Interface with Retail Marketing/Marcom for promotion of partnership program to VPB client & VPBank internal.
Job Requirement
1. Trình độ Học vấn/ Educational Qualifications
Bachelor's degree in banking and finance and above.
2. Các Kinh nghiệm liên quan/ Relevant Experience
At least 6 years’ experience in banking, in the areas of Affluent and/or Private segment.
Experience working in the fields of segmentation research field for the priority, HNW/UHNW customers is an advantage.
3. Kiến thức/ Chuyên môn có liên Quan/ Relevant Knowledge/ Expertise
Extensive experience in Relationship Management and Affluent and/or Private Banking business
Deep knowledge and understanding of Affluent Sales
Strong knowledge of financial products and services, with a good understanding of how economic events impact global markets; business fields and partners provided bespokes services to HNWIs/UHNWIs
4. Các Kỹ Năng/ Skills
Relationship/People Management Skills, Leadership skills, Effective Communication skills
5. Các năng lực cần có/ Required Competencies
Active, resourceful, and highly accomplished and capable of multitasking and solving multiple priorities
Ability to work in groups and interact with departments in the bank.
QUYỀN LỢI
Attractive income and competitive performance-based salary and bonus.
Bonuses for holidays and Tet (according to the bank's policy at each period).
Preferential loan rates according to the bank's policy at each period.
Attractive leave policy based on job level, including summer vacation.
Mandatory social insurance as per labor law + VPBank care insurance for employees depending on level and length of service.
Opportunities to participate in training courses based on the training framework for each position.
Working hours: Monday to Friday and Saturday morning.
Dynamic and friendly working environment with many opportunities for learning and development; participation in various interesting cultural activities (sports competitions, talent contests, teambuilding activities, etc.).
