Senior Air Freight Executive

Job Description

1. Performance (40%)

• Make airfreight documentation accurately and on time (booking, confirmation, tracking & tracing).
• Coordinate closely with carriers, customers, agents, and commercial team in compliance with SOPs.
• Generate MAWB/HAWB/Manifest/SID and related documents correctly.
• Complete billing process (DN/CN/SOA) and finish job files before deadline.
• Manage client system work items within SLA and monitor team KPI weekly.
• Monitor CS team daily, control escalation, solve problems promptly, and provide excellent customer service.

2. Customer Satisfaction (15%)

• Handle external and internal customer complaints professionally and satisfactorily.
• Complete claim process (if any) and coordinate with other BUs to ensure best service.

3. Operation Excellence (15%)

• Propose initiatives for process improvement and efficiency enhancement.
• Ensure compliance with company regulations, SOPs, and applicable laws.
• Reduce operational errors, monitor KPIs, follow up AR/CS for payment support.
• Monitor customer complaints, delivery status, and service quality.

4. Human Resource Management (10%)

• Attend internal/external training courses and company activities to improve skills.

Job Requirement

Bachelor, college of foreign trade economic

• Knowledge of Transportation industry
• Good in English (B Level)
• Good Computer skills (MS Office)
• Min 2 years – experience of the role
• Working for Logistics, Transportation, Express …is preferred