Review weaknesses in the current collection procedures/ system from which to propose solutions to improve and increase debt recovery efficiency.
Set reporting standards for collections
Analyze collection performance, propose points of improvement in strategy and operations
Improve Retail collection strategies, propose and organize collection strategy pilots. Initiate champion-challenger pilots in Retail collections - propose pilots, align with Collection centers, organize implementation, and review the results
Review the efficiency of collection systems and processes. Propose improvements to increase automation level, increase productivity, and transparency of collection operations
Do audits of collection operations, and provide feedback to Head of collection and Head of RR with detected issues in the execution of collection strategies, and suggestions to improve the discipline
Align collection headcount budgets.
Participate or lead projects related to debt collection products, collateral seizure, etc.
Job Requirement
1. Educational Qualifications
University degree, preferably in Finance, Banking, Economy, Law, etc
2. Relevant Knowledge/ Expertise
Must have:
At least 4 years experience in retail banking, 2 - 3 of them in retail collections strategy
Understanding of collection process and tools - both secured and unsecured, early and late collection.
Nice to have: Managing experience, small teams of 3-5 staff
3. Competencies/Skills:
English skills: Listening, Reading & Writing.
Microsoft Excel, Word, Power Point.
Independent working skills
Analytical, judgmental thinking
Strong organization and coordination skills, can deliver team tasks on time.
Good personal skills, Good communication skills
BENEFITS:
Competitive salary and bonus package
Staff loan with special interest rates
Traing courses based on the job, Training framework/Learning RoadMap for each position
Insurance in accordance with Labor laws + VPBank Care insurance for all employees. (insurance covered for family members for entitled employees);
Annual leave (varied based on job grade)
Travel allowance
A dynamic and friendly working environment, full of great opportunities to develop your career and abundant interesting activities to join (Sports competitions, talent contests, teambuilding…)
