Senior Collections Training Specialist (Call/Field)

Job Description

• Conduct training & coaching needs analysis of assigned collections frontline teams to propose and develop appropriate training & coaching programs
• Develop documents according to training and coaching programs agreed with management level of the assigned collections teams
• Plan and prepare necessary steps to implement training & coaching programs agreed with management level of assigned collections teams.
• Implement training and coaching programs agreed with management level in forms appropriate to characteristics of assigned collections teams
• Statistics, analysis, and reporting on results of implementation of training and coaching programs agreed with management level of assigned collections teams and propose solutions to improve implementation efficiency.
• Other tasks assigned by Manager.