Senior Facility Manager

Job Description

About Exera Vietnam

EXERA Vietnam is an Integrated Facility Management (IFM) services provider, dedicated to creating safe, efficient and sustainable work environments for our clients.

With a strong presence since 2012 in Myanmar, we have expanded our operation to Vietnam in 2023, further solidifying our commitment to delivering exceptional IFM solution across Southeast Asia. With years of experience, we have become an indispensable contributor to the corporate sector, offering tailored solutions to meet the diverse needs of business and organization. We provide IFM services, specializing in on-site Facility Management, Office Services, Technical Services, Soft Services, and more.

We prioritize quality and professionalism. You can be confident that we use only reliable and qualified personnel for your peace of mind at managing your business and your organizations. At EXERA Vietnam, customer satisfaction is paramount. We fully train and equip our officers to present the best possible image for our customers and to enhance our own image and reputation. We are committed to delivering excellence in service, consistently exceeding expectations.

Key Areas of Responsibility:

1. Operational Management

· Effectively manage the day-to-day operations of the in-charge contracts’ portfolio in compliance with the organization’s regulations, site SOPs and contractual obligations to meet clients’ expectations under the service agreement level.

· Leverage best practices across in-charge sites/ accounts.

· Continuously look for potential new work that can be required on site.

· Manage budgets for facility operations, ensuring cost-effective utilization of resources while maintaining high-quality standards.

· Identify opportunities for process improvement, innovation, and cost optimization to enhance the efficiency of facility management operations.

· Ensure that fair treatment to suppliers, professional supplier management and arbitration of disputes are in place.

· Work closely with procurement team to leverage the maximum use of preferred suppliers with robust back-to-back and performance focused contracts.

· Establish and maintain strong relationships with clients, understanding their needs, addressing concerns, and consistently delivering exceptional service.

· Be accountable for the recovery of overdue monies owing to Exera from its internal and external clients.

2. Quality and Safety Management

· Implement quality control measures and conduct regular inspections and audits to ensure compliance with quality standards and client requirements.

· Identify and lead safety initiatives to prevent accidents, injuries, and occupational hazards.

· Manage and ensure the environmental, fire-fighting, and local buildings conditions are compliant to the local regulations.

· Follow the organization’s mandatory processes and stay in compliance with QSHE objective and tracking, H&S scenario training and investigation.

3. Business solution development support

· Support the sales process by understanding clients’ unique needs and challenges and develop customized facility management solutions from the technical aspects.

· Revisit and develop the design of service offerings innovatively by leveraging technology and industry best practices to always deliver added value to clients.

· Work closely with the internal teams to support the transition processes and operational stabilization activities in a comprehensive manner within given timelines.

4. People engagement and development

· Drive the recruitment efforts in aligned with the capacity plans to ensure the fulfilment of delivery to clients on a timely and effective basis.

· Constantly visible and accessible to the team with full support and guidance.

· Manage and evaluate the performance of the team members in line with the organization’s HR policies and procedures.

· Ensure compliance with the organization’s training programs and policies.

· Drive the engagement level in the team and foster a culture of collaboration, accountability, and continuous improvement.