Senior UAC & Claim Coordinator

Job Description

1. Handling UAC Containers:

• Follow up and determine long-standing containers based on the policy. Encourage and support Clients to take the containers.
• Coordinate with Global UAC team, POD and POL to handle UAC containers and send weekly updates.
• Investigate, provide solutions, and take necessary actions to release containers if confiscated or detained by authorities.
• Oversee the process of re-exporting, abandoning, or disposing of UAC cargo.
• Keep records of all communications for at least one year.
• Provide detailed reports on accrued idling costs and recovery processes.
• Ensure compliance with MSC procedures and local regulations.

2. Cargo Claim Handling:

• Handle incoming claims from customers, including necessary documentation.
• Investigate claims thoroughly, coordinating with relevant stakeholders.
• Maintain effective communication with clients, insurance companies, and internal departments.
• Work towards resolving claims efficiently and mitigating losses.
• Ensure compliance with company policies and legal requirements and maintain accurate records.

3. Sanction Check of Booking Release:

• Ensure bookings comply with international sanctions and trade regulations.
• Conduct risk assessments for each booking.
• Maintain accurate records of compliance checks.
• Stay updated with changes in sanctions and trade regulations, provide training and awareness on compliance.

Job Requirement

• Bachelor's degree is required, with a major in law being an advantage.
• At least 2 years of experience in a related position, preferably within the shipping or logistics industry.
• Strong knowledge of claims, UAC, and sanctions.
• Good in English, both written and spoken.
• Ability to use Word, Excel, PowerPoint, Outlook.
• Good communication and interpersonal skills.
• Good problem-solving abilities and a customer-centric approach.
• Ability to work independently and as part of a team.
• High level of motivation and a results-driven mindset.
• Consistently meets compliance standards