Service Executive - Porsche Center Hanoi

Job Description

• Responsible for organizing vehicle pre-delivery inspection for new cars including all related tasks

• Responsible for organizing all After Sales Service processes related to demonstration vehicles

• Coordination of all After Sales related tasks with regards to new car handovers (in cooperation with Sales department).

• Responsible for Tequipment accessories display and retrofit to showroom cars and demonstration cars

• Scheduling of services and repairs

• Coordinating service tasks with workshop and car care team

• Coordinating work with body and paint shop

• Creating quotations, job cards and invoices

• Quality control of serviced vehicles

• Supporting Service Advisors during daily service operations

• Administration of customer, vehicle and job data in DMS and Porsche IT system

• Ensuring tidiness and cleanliness of working area

• Ensuring adherence to dealership processes and policies

• Participating in overseas and in-house training courses

• Supporting other operational areas and departments if required

Job Requirement

• University graduate

• Basic knowledge about vehicle systems and technologies

• Computer and Microsoft office skills 

• Good English knowledge (written and spoken)

• Very good communication skills

• Customer focused approach

• Dynamic, positive, confident, self-motivated team player