Service Manager cum CEO’s Assistant (VITOX LLC)

Job Description

VITOX VN - The first organization in Viet Nam to analyze the quality of products in the US to meet CA Prop 65

1. Service Manager

• Ensure all operations are carried on in an appropriate, cost-effective way
• Improve operational management systems, processes and best practices:
  • Purchasing management
  • Oversea transportation management
  • Oversea work management
  • Product processing management
  • Testing management
  • Chain of custody management.
  • Expert service management
• Help the Service Department processes remain legally compliant
• Formulate strategic and operational objectives
• Examine financial data and use them to improve profitability
• Perform quality controls and monitor production KPIs
• Recruit, train and supervise staff
• Find ways to increase quality of customer service
• Managing the relationship with all stakeholders to assure all the business process smoothly.
• Periodically celebrating training programs for all team members to sharpen the skills they have already learned to maintain a high level of skill and knowledge.
• Frequently customizing the app function to assure it meet the requirement of the real process and managing demand.
• Other task under responsibility of Product Administration Department

2. CEO’s Assistant

• Support operations department in performing work, ensuring all operations run smoothly and achieve optimal performance.
• Participate in contributing ideas and planning company programs and activities.
• Monitor, evaluate data and report the financial situation of the operations department, perform data analysis if requested by the director.
• Receive and review documents from departments and divisions and submit them to the director for approval.
• Receive information from the director and then communicate clearly and accurately to relevant departments, receive feedback from superiors.
• Take notes of meeting information, working minutes, and summarize content.
• Participate in supporting the human resources administrative department in implementing other requests of the director.
• Perform other tasks as requested by the director making urgent decisions in the director's absence.