17/01/2025
Executive management , IT - Software , IT - Hardware / Network
Permanent
3,000 - 4,000 USD
Over 5 Years
Team Leader / Supervisor
15/02/2025
Chi tiết công việc
■Applicable
Technical leader is responsible for the implementation, operation and maintenance of our company’s web application (ServiceNow platform)
They are expected to contribute to the improvement of business processes through system optimization and user support. He will also be involved in customizing and implementing new features to meet business needs.
■Details
You will build and operate IT service management for our company.
Specifically,
・Operation, maintenance, and troubleshooting of the web application (ServiceNow platform)
・Responding to and supporting user inquiries
・Design and improvement of processes and workflows
・Define and implement requirements for adding new features and customizing
・Data management and reporting, including dashboards
・Regular system monitoring and performance analysis
・Creating Related Documents (User manuals, technical documents, etc.)
・Project management experience is better
・Better if you have experience in managing the progress of members
Cooperation area
Worldwide (Japan, United States, Europe, Greater China, ASEAN, South Korea, India)
Quyền lợi được hưởng
• Bachelor's degree or equivalent in an IT-related field
• 5 + years of experience in SaaS systems
• 5 + years of work experience (Requirements definition, design, implementation, testing, release, maintenance operations)
• ITIL certification is even better
• Understanding of web technologies such as JavaScript, HTML/CSS, SQL, Java (optional)
• Familiarity with system integration and APIs is desirable
• Excellent communication and teamwork skills
• English: business level (It's better if you can speak Japanese.)
Others (if have) :
• A person who has consistency and can aim for the overall optimum or the way it should be.
• Those who have good problem-solving skills and can act on their own initiative.
• Those who are willing to continuously learn technical knowledge.
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