Services Controller

Job Description

- Work with Service Manager for setting monthly, weekly, and daily targets

- Monitoring actual vs. target performance review (weekly & month-to-date) to give the highlight for business to Head/Service owner

- Assisting the Head Business Officer on key business decisions through analyses on ad-hoc basis

- Driving important processes throughout the Service & Solution team to ensure deadlines

- Weekly/ monthly/ quarterly report control, building report template

- Training/ support internal team in terms of data validation, checking the accuracy

- P&L & cost controller

- Key PIC of Service team to work with cross function

Job Requirement

1. Education background requirements:

- Bachelor at relevant experience.

2. Experience/Industry requirements:

- Goal better, data-driven, can-do attitude, open and supportive mindset. 

- Very strong knowledge of Excel (experience in financial modelling preferred). 

- Very good command of English. 

- Ability to work under pressure and meet tight deadlines. 

- Ability to communicate complex problems effectively. 

- Ability to use excel and SQL to extract, analyze data and prepare reports. 

- Understand about ecommerce platform.

3. Competency requirements: 

- Analysis & Problem Solving: Identifies and analyses a range of problems by isolating key issues, evaluating relevant data and reaching logical conclusions. 

- Client Centric: Building strong customer relationships and delivering customer-centric solutions. 

- Communication: Communicates confidently and professionally, respecting the audience, engendering confidence and trust from external stakeholders and from individuals, teams, departments and the company. 

- Accountability & Ownership: Plans and balances a range of tasks, assignments, projects and resources. Is able to cope with conflicting demands without undue disruption in order to get things done