Software Project Manager (loyalty platform, CRM, and ERP domains)

Job Description

Job Summary: We are seeking a highly skilled and experienced Software Project Manager to oversee the planning, execution, and delivery of projects within the loyalty platform, CRM, and ERP domains. The ideal candidate will have a strong background in managing software development projects, excellent leadership skills, and the ability to coordinate cross-functional teams to ensure project success.

Key Responsibilities:

• Project Planning and Management:

  • Define project scope, objectives, and deliverables in collaboration with clients and stakeholders.
  • Develop comprehensive project plans, including schedules, budgets, and resource allocation.
  • Identify and manage project dependencies and critical paths to ensure timely delivery.

• Team Leadership:

  • Lead and motivate cross-functional teams, including developers, designers, testers, and business analysts.
  • Facilitate effective communication and collaboration among team members to achieve project goals.
  • Conduct regular team meetings to track progress, address issues, and provide updates.

• Client and Stakeholder Communication:

  • Serve as the primary point of contact for clients, providing regular project updates and managing expectations.
  • Conduct stakeholder meetings to review project status, resolve issues, and ensure alignment with project objectives.
  • Develop and maintain strong relationships with clients to ensure satisfaction and repeat business.

• Risk Management:

  • Identify potential risks and develop mitigation strategies to address them.
  • Monitor and report on project risks and issues, ensuring timely resolution.

• Quality Assurance:

  • Ensure that project deliverables meet quality standards and client expectations.
  • Oversee testing and quality control processes to identify and resolve defects.

• Documentation and Reporting:

  • Maintain comprehensive project documentation, including plans, schedules, reports, and meeting minutes.
  • Track project performance using appropriate tools and techniques, providing regular status reports to stakeholders.