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Openasia Group

[TAM SƠN] HN - Boutique Manager (Hermes)/ Trưởng cửa hàng (Hermes)

Openasia Group
Location

Ha Noi

Maps
  • Salary

    Competitive

  • Experience

    Over 5 Years

  • Job level

    Manager

  • Deadline to apply

    06/12/2024

Benefits

  • Insurance
  • Incentive bonus
  • Training Scheme
  • Salary review

Job Description

Leadership and Team Development:

  • Inspire, mentor, and lead a high-performing team to achieve sales targets and deliver outstanding customer service.
  • Maintain the brand's standards of excellence by setting clear expectations and providing constructive feedback.
  • Identify individual and team training needs. Partner with Trainers to implement training programs to enhance the team's product knowledge, sales techniques, and customer service skills.
  • Foster a culture of excellence, collaboration, and continuous improvement by recognizing and rewarding high performance.
  • Conduct regular performance reviews and create personalized development plans for team members.
  • Attract and recruit the best talent available in the market through networking and scouting.

Sales and Performance Management:

  • Drive sales performance through strategic planning, goal setting, and coordinate with office supporting team to orchestrate the full execution at boutique level that drive traffic, sales, and client KPIs
  • Market & Sales data expert to identify trends, opportunities for growth, and areas needing improvement by Metier/ by Sales Staff.
  • Work closely with the merchandising team to ensure that appropriate stock and assortment levels are met
  • Make recommendations for store renovations or upgrades in order to increase sales and market share.

Customer Experience:

  • Foster a welcoming and luxurious environment by ensuring the store ambiance reflects Hermès' brand values.
  • Train staff to provide personalized attention to every customer, ensuring a memorable and unique shopping experience.
  • Address customer inquiries and resolve issues ly and professionally to ensure customer satisfaction.
  • Implement customer service best practices, including follow-up communications and partner with CRM team to promote client relationship building programs, to exceed client expectations.
  • Utilize feedback to continuously improve the customer experience and identify opportunities for enhancement.

Client Relationship Management:

  • Coach sales team in building and nurture lasting relationships with clients by understanding their needs and preferences.
  • Actively work with CRM team to drive for bespoke services, such as personalized shopping experiences and exclusive previews, to enhance client satisfaction.
  • Utilize CRM tools to track and manage the client relationship building assignment of the team.
  • Closely follow up all client KPIs.

Operational Excellence:

  • Oversee daily store operations, ensuring efficiency and adherence to Hermès' standards.
  • Manage inventory effectively, including ordering, receiving, and conducting regular stock checks to prevent shortages or overstock situations.
  • Ensure visual merchandising aligns with Hermès' guidelines and enhances the overall shopping experience.
  • Maintain the store presentation to the highest standards, including cleanliness, organization, and display aesthetics.
  • Streamline processes to enhance operational efficiency.
  • Develop and manage staff schedules to ensure optimal coverage and efficient use of resources.
  • Implement risk prevention measures, including stock loss prevention, safety protocols, and other potential risk related to invoicing, payment handling…
  • Full Profit and Loss responsibility for the store.
  • Review and submit sales and operational reports to management in adherence to company’s KPIs and policies.

Compliance and Standards:

  • Ensure compliance with company policies, procedures, and standards, maintaining the integrity of the Hermès brand.
  • Address compliance issues ly and implement corrective actions as necessary.

Job Requirement

  • High level of integrity, attention to detail, open minded and problem-solving skills.
  • At least 10  years’ experience in luxury retail management, preferably with a high-end fashion brand.
  • Exceptional leadership and interpersonal skills, with a track record of building and motivating teams.
  • Strong business acumen and analytical skills, with the ability to interpret sales data and make informed decisions.
  • Outstanding customer service skills, with a passion for creating exceptional shopping experiences.
  • Excellent communication and organizational skills, with the ability to manage multiple priorities.

More Information

  • Degree: College
  • Age: Unlimited
  • Salary: Competitive
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