Manage all aspects of the store (images, products, employees, customer service…) in accordance with the commercial strategy approved by the Board of Directors and in image standards and services around the world.
Manage and distribute business goals to employees to achieve sales and profitability goals.
Control the cost and inventory shortage
Take on management role through effective communication and an awareness of employees growth
Ensure a high standard of consistent customer service through efficient employees training
Respond and solve customer problems immediately, professional manner and suitable with the regulations of the brands and company
Gather and provide customers feedback on products to management team
Take responsibility for employees performance, monitor and evaluate employees periodically to achieve business results
Responsible for developing and training the next team
Comply with the regulations, rules, policies, culture, core values, mission of the store and company
Other jobs as assigned by the Direct manager
1. P&L Management
Support Retail manager to plan to grow sales in the store
Support Retail manager to develop an annual budget that keep track of all expected expenses and sales.
2. Sales management and sales service
Ensure that all customers are served properly
Cooperate with Retail manager to develop sales strategy based on market trends, sales goals and invemtory control.
Implement this strategy with a quality-oriented sales policy and customer service
Ensure that all sales teams fully understand the sales strategy and apply it
Ensure good after-sale services
Support the Retail Manager to prepare a sales budget every 6 months
3. Operation
Check the staff’s cleaning, general display and uniform
Inventory and control import and export of goods
Control stock and order.
Check out the promotions at the time of application and persistently disseminate to employees
4. Purchase
Execute a suitable purchasing strategy, based on the specifics of the store (demand, inventory, and sales goals)
5. Inventory
Proactive inventory management to increase sales
Always fully aware of the inventory of all product lines and report ly to the Retail manager, predict product accumulation and shortages, and maintain as reasonable as possible.
Optimize in-store sales by ensuring inventory is available, and regularly rearranging goods in the store
6. Knowledge of goods and products
Train the sales team to develop the right sales skills
Maintain an image of the store and the environment with the company that sets its standards of day-to-day operations
Ensure product knowledge and theme of season & year and responsible for training staff to understand product knowledge.
Develop a training plan and make recommendations to the Manager every year
7. Customer Service
Ensure that each member of the Sales Team provides an excellent service to each customer entering the store, consistent with the Brand's customer service standards.
Sales growth through suitable services for all customers
Always be present and resolve internal problems at the store in case of a conflict
8. Team Management
Responsible for allocating business goals, scheduling work schedules for employees
Promote the sales team to serve all customers according to specified standards
Supervise and maintain high quality staff
Track each employee's performance
Ensure that the team is properly trained on a regular basis to develop customer service, product knowledge and sales skills.
Monitor and ensure the allocation of employee leave schedule according to the regulations of the Company.
Create teamwork, discipline and mutual respect, as well as dedication and loyalty to the Company
Ensure all team members receive the right support to reach their best potential
9. Sales Management
Ensure that processes and systems are clearly understand, run smoothly, and comply with the ever-changing needs of sales operations
Support the Retail manager according to the Company's process of handling sales reports
10. Communication
Deploy all communication activities as instructed by the Marketing department in relation to the store as required
Propose to Marketing all communication activities that can help achieve the store's sales goals
Always be a brand ambassador for all store visitors and to ensure that each member of the sales team acts as the brand ambassador
11. Asset Management
Responsible for the management and maintenance of the store's assets
Responsible for timely reporting to the Retail manager to fix problems that do not affect sales activities
12. Team Training
Responsible for guiding and training new employees in accordance with the Company's regulations and procedures
Train employees in sales skills, customer communication and other skills
13. Other jobs as assigned by the Direct Manager
Job Requirement
1. Core Competencies
Positive thinking
Proactive/ Creative
2. Skills
Problem solving skill
Execellent communication skill
Teamwork skill
Presentation skill
Sales skill
Job assignment and authorization skill
Training skill
Management capabilties and customer service
Customer relation management skill
Strong sales thinking with solid analytical skill
3. Knowledge & Qualificaion
Graduating from college or higher
At least 5 years management skills in luxury retails or similar qualifications
English/ French/ Japanese or Chinese is an advantage
Experience in retail, fashion, executive management skills is an advantage
