Technology Services Officer

Job Description

• Installing and configuring computer hardware operating systems and applications;
• Monitoring and maintaining computer systems and networks;
• Talking staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
• Troubleshooting system and network problems and diagnosing and solving hardware/software faults;
• Replacing parts as required;
• Providing support, including procedural documentation and relevant reports;
• Following diagrams and written instructions to repair a fault or set up a system;
• Supporting the roll-out of new applications;
• Setting up new users' accounts and profiles and dealing with password issues;
• Responding within agreed time limits to call-outs;
• Working continuously on a task until completion (or referral to tier 2 support, if appropriate);
• Prioritizing and managing many open cases at one time;
• Rapidly establishing a good working relationship with customers and other IT team;
• Testing and evaluating new technology;
• Conducting electrical safety checks on computer equipment.
• Ensuring compliance with health and safety legislation
• Perform daily checklist and report to relevant IT team/vendors if there is any issue
• Any other duties consistent with the job as directed by management