Technology Support Intern (Application support - IT Department)

Job Description

POSITION: TECHNOLOGY SUPPORT INTERN

- Work location: HCMC
- Working time: Monday - Friday

MAIN DUTIES:

1. Ticket Arrangement:

· Organize and manage support tickets within the system.

· Ensure timely resolution and follow-up on open tickets.

· Collaborate with the support team to prioritize and address issues.

2. Documentation:

· Assist in the preparation and maintenance of technical documentation.

· Ensure all documents are accurate, up-to-date, and stored appropriately.

· Support the team in creating user manuals, process documentation, and training materials.

3. Support Tasks:

· Provide administrative and technical support to the EDS Manager.

· Assist in troubleshooting and resolving technical issues related to E-commerce & local application.

· Participate in system testing and quality assurance activities.

4. General Support:

· Assist in organizing and scheduling meetings, training sessions, and workshops.

• Perform other duties as assigned to support the Technology Department’s objectives.

Job Requirement

1. Education & Qualification:

• Fresh graduate or currently pursuing a degree in Information Technology, Computer Science, Business Administration, or a related field

2. Skills:

• Basic understanding of ERP/SAP systems is a plus.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Strong organizational and time management skills.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• Attention to detail and a proactive approach to problem-solving.
• Able to read/write technical documents (SOP, Diagram) in English is preferred.
• Experience in application/technical support is a plus.