Tele-Consultant (Pharmacy)

Job Description

Job Purpose

• The Customer Consultant promote and drive sales of selected products by calling to customers on behalf of the pharmaceutical company.

Job responsibility

Customer engagement

• Outbound calls (Proactive) – approaching & calling targeted customers on a scheduled basis to discuss the approved call script focusing on offering the products, reminding of their next inventory refill, providing program updates etc.
• Manage and ensure all order and complain received both by phone, email and other systems are processed to their respective systems correctly, completely, quickly and in accordance with applicable procedures.
• Handle customer feedback, including reporting of adverse event to client Pharmacovigilance team using the agreed template and following the protocols/standards.
• Collaborate with Call Center Agent when there’s an order for entry process
• Ensure the achievement of business target (Sales, Call, distribution, light detailing, build relationships and Collection) in the assigned territory through high standard of service and processes

Administrative work

• Data validation and entry into the system (if needed)
• Monitor customer, updating status into the system
• Safe keeping of customer information.
• Internal Report generation – daily tracker, call summary

Job Requirement

•  A college or bachelor’s degree in any major
• Preferably min. 1+ year experience with pharmaceutical products as a representative
• Preferably a college or bachelor’s degree in pharmacy / Marketing / Communication
• Demonstrate ability to build rapport with people via calls.
• Driven to achieve call volume target / KPI target.
• Demonstrate ability to gather information and record accurately e.g., customer feedback.
• Team player, patient centered and driven environment.
• Able to work with minimal supervision.
• Previous experience in healthcare support and customer service is an advantage.
• Knowledge on Good Documentation Practices
• Knowledge on Pharmacovigilance and or Adverse event
• Proficient in verbal and written communication
• Can do Multitasking
• Minimum supervision required
• Pharmaceutical knowledge