Training Executive - Crocs

Job Description

• Work closely with operation team to determine training needs in term of soft skills (sales,

negotiation, leadership…) and product knowledge both for store managers and sale staff.

• Design and execute training/orientation programs for store teams.

• Conduct onboarding training sessions for new hires.

• Coordinate, design and organize training sessions for products/brands for every new product lines.

• Design test/program to follow up post-training and re-train if needed.

• Advise salespeople how to upsell products and services.

• Reinforce the sales skills of the store team monthly to ensure KPIs are met in retail.
• Act as a consultant to store staff for challenges they have on the job.

• Maintain updated records of training curriculum and material.

• Other tasks assigned.

Job Requirement

• Work experience as a Retail Trainer, Sales Trainer or similar role.

• Good at English communication: oral, written and translation.

• Master various sales training techniques (e.g: design training activities, game, case studies, and role playing and group activities, online training).

• Highly computer literate with proficiency in MS Office and related training design tools.