Tdcx Malaysia (Teledirect Telecommerce Sdn Bhd)

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About TDCX
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WHO WE ARE
We’re passionate about helping brands achieve their business outcomes by providing outstanding customer experience (CX).

Our global team of CX professionals excels at resolving customer issues, driving sales, and safeguarding online communities on behalf of our clients who outsource their CX needs to us.

The core of our mission is to relieve our clients from the complexities of assembling large, multilingual specialist teams, managing infrastructure, and navigating intricate processes. This allows our clients to concentrate on their strategic goals while we handle the complexities behind the scenes

We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce.

Our CX expertise, innovative technology, proven track record, and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

TDCX's core message and slogan are centered around empowering clients and employees to "Be More," encouraging scale, performance, and growth, while also emphasizing their commitment to transformative digital customer experience (CX)

• BeMore:

  This is a key phrase used by TDCX to represent their commitment to empowering clients and employees to achieve more, scale faster, perform better, and go further. 

• Transformative Digital CX:

  TDCX positions itself as a provider of transformative digital customer experience solutions, enabling brands to acquire customers, build loyalty, and protect online communities. 

• Asia's Leading BPO Company:

  TDCX is often referred to as Asia's leading BPO company, highlighting their regional focus and market position. 

• AI where it's needed, humans where they matter:

  This phrase underscores TDCX's approach to CX, using AI strategically while emphasizing the importance of human interaction. 

• Quality People and Enterprising Work Culture:

  TDCX emphasizes the importance of its employees and the culture they foster, believing it's crucial for delivering superior CX. 

• Mission:

  To assist partners and people to achieve higher success through innovative and high-performance solutions. 

• Core Values:

  TDCX's core values include courage, initiative, teamwork, trust, and innovation.