[AEON LONG BIÊN] TRƯỞNG QUẦY THỰC PHẨM KHÔ VÀ BƠ SỮA ĐÔNG LẠNH

Mô tả Công việc

1. Operations duties

a) Merchandise management

- Supervise Group Leader(s) and General Staff to ensure:

• Merchandise is fully replenished, in good conditions & quality.

• All the display merchandise is according to schematic plan and all the price between display merchandise and price card is tally.

• Changing price label (if necessary) is completed before store opens.

- Order stock directly with Suppliers and receive stock from MMD.

- Verify and approve inventory orders raised by Group Leader(s).

- Plan manpower, prepare and attend bi-annually Stock Take as scheduled.

- Support Foodline with monthly Stock Take as directed by supervisor.

- Plan, assign duties for Group Leader(s) and General Staff to make necessary preparation for Membership Day & Mommy Day and Public Holidays.

b) Non-merchandise management

- Supervise Group Leader(s) and General Staff to ensure:

• Operational equipment, lighting and fixtures (gondola, wagon, shelves, etc.) are in good conditions

• Sales floor is kept clean & tidy

• All backrooms are locked in good conditions

• POP execution is carried out properly

• Fire safety procedure is carried out properly

- Check and verify variances in stock & sales figures after Stock Take and make report to Line Manager.

- Execute store opening & closing as directed by supervisor.

2. Customer service

- Provide good customer services to encourage “plus selling”. Be polite and listen alternatively to customer needs.

- Get information and introduce to customers about new arrivals, promotions, policies regarding to payment, returns/exchanges, etc.

- Handle customer complaints raised by Group Leader(s), difficult and complicated sales.

- Follow Company’s Rules on Customer Service (greeting, smiling, bowing and attitude towards customers).

3. Sales and Profits

- Brief Group Leader(s) on yesterday sales achievement, today sales budget, up-to-date sales achievement, promotion and company updates.

- Brief promoters on promotion scheme.

- Breakdown the sales target given by Line Manager to each Group Leader and take responsibilities for sales target achievement of the division.

- Overall plan and supervise the execution of promotion schemes.

- Observe/gather information/suggestion from Group Leader(s) about sales trend, customer demands and advise Merchandising Dept. for any changes/improvement in merchandise assortment, quality and quantity.

- Gather and consolidate all periodical reports from Group Leader(s) about top sales, promotion sales results, market survey/competitor survey and submit to Line Manager.

4. Manpower management

- Plan Monthly Division’s duty roster and manpower schedule.

- Ensure sufficient manpower during business in ad-hoc situations.

- Monitor Group Leader(s), General Staff and Promoter’s attendance and attire.

- Approve duty roster, shift plan raised by Group Leader(s).

- Be responsible for Group Leader(s) and General Staff’s performance.

- Take part in recruitment & selection activities for Division’s staffing.

- Motivate, training and develop staff in order to encourage their professional development.

- Identify potential staff for succession planning purposes.

- Build and promote team work spirit.

5. Rules and Regulations

- Follow all working procedures, the company’s policies, rules and regulations.

- Check, monitor, remind and guide Group Leader(s), General Staff and Promoter(s) to follow the rules and regulations

6. Other duties

- Opening & closing Store.

- Be on duty and act as Line Manager’s roles when Line Manager’s not present at work (i.e. is on leave or on business trip).

- Other tasks or responsibilities as assigned by direct Line Manager and Store Manager.