Operations duties a. Merchandise management - Supervise Group Leader(s) and General Staff to ensure • Merchandise is fully replenished, in good conditions & quality. • All the display merchandise is according to schematic plan and all the price between display merchandise and price card is tally. • Changing price label (if necessary) is completed before store opens. - Order stock directly with Suppliers and receive stock from MMD. - Verify and approve inventory orders raised by Group Leader(s). - Plan manpower, prepare and attend bi-annually Stock Take as scheduled. - Support Foodline with monthly Stock Take as directed by supervisor. - Plan, assign duties for Group Leader(s) and General Staff to make necessary preparation for Membership Day & Mommy Day and Public Holidays. b. Non-merchandise management - Supervise Group Leader(s) and General Staff to ensure • Operational equipment, lighting and fixtures (gondola, wagon, shelves, etc.) are in good conditions • Sales floor is kept clean & tidy • All backrooms are locked in good conditions • POP execution is carried out properly • Fire safety procedure is carried out properly - Check and verify variances in stock & sales figures after Stock Take and make report to Line Manager. - Execute store opening & closing as directed by supervisor.
Customer service - Provide good customer services to encourage “plus selling”. Be polite and listen alternatively to customer needs. - Get information and introduce to customers about new arrivals, promotions, policies regarding to payment, returns/exchanges, etc. - Handle customer complaints raised by Group Leader(s), difficult and complicated sales. - Follow Company’s Rules on Customer Service (greeting, smiling, bowing and attitude towards customers).
Sales and Profits - Brief Group Leader(s) on yesterday sales achievement, today sales budget, up-to-date sales achievement, promotion and company updates. - Brief promoters on promotion scheme. - Breakdown the sales target given by Line Manager to each Group Leader and take responsibilities for sales target achievement of the division. - Overall plan and supervise the execution of promotion schemes. - Observe/gather information/suggestion from Group Leader(s) about sales trend, customer demands and advise Merchandising Dept. for any changes/improvement in merchandise assortment, quality and quantity. - Gather and consolidate all periodical reports from Group Leader(s) about top sales, promotion sales results, market survey/competitor survey and submit to Line Manager.
Manpower management - Plan Monthly Division’s duty roster and manpower schedule. - Ensure sufficient manpower during business in ad-hoc situations. - Monitor Group Leader(s), General Staff and Promoter’s attendance and attire. - Approve duty roster, shift plan raised by Group Leader(s). - Be responsible for Group Leader(s) and General Staff’s performance. - Take part in recruitment & selection activities for Division’s staffing. - Motivate, training and develop staff in order to encourage their professional development. - Identify potential staff for succession planning purposes. - Build and promote team work spirit.
Rules and Regulations - Follow all working procedures, the company’s policies, rules and regulations. - Check, monitor, remind and guide Group Leader(s), General Staff and Promoter(s) to follow the rules and regulations
Other duties - Opening & closing Store. - Be on duty and act as Line Manager’s roles when Line Manager’s not present at work (i.e. is on leave or on business trip). - Other tasks or responsibilities as assigned by direct Line Manager and Store Manager.
Yêu Cầu Công Việc
Strong analytical skill, good at data/figures
Fluency in Vietnamese and English languages (both written and oral)
Teamwork skill: Actively promote team work
Service orientation: customer service minded
Leadership: Acting leadership by example
Good presentation, problem solving and sales skills
Computer skill (Word, Excel, Powerpoint).
Ability to cope with stressful situation at work
Self-disciplined with ability to work independently
Be able to work at shift & on Public holidays Preferred skills
Have ability to relocate to other Stores as per Company’s assignment is a plus