AesteTech Coordinator - Ho Chi Minh

Client Coordinator, Medical Tourism (Ho Chi Minh City)

About AesteTech Global
AesteTech Global is a medical tourism agency that helps international clients, mainly from Malaysia and Singapore, arrange aesthetic and medical procedures with leading hospitals across Asia. In Ho Chi Minh City we work closely with City International Hospital (CIH). As we grow, we’re looking for a Client Coordinator to be our team on the ground.

The role
You’ll be the main point of contact for our clients while they’re in Ho Chi Minh City, from arrival to departure. You’ll make sure every client feels safe and well cared for, and that each trip runs smoothly.

Responsibilities

• Meet clients at the airport and arrange their transfers to the hospital and hotel
• Go with clients to consultations, pre-op check-ups and follow-up appointments
• Translate and support communication between clients and hospital staff
• Coordinate surgery schedules, hospital stays and discharge with the hospital team
• Check in on clients during recovery and update the AesteTech team in Malaysia
• Handle client questions and concerns quickly and professionally
• Keep accurate records of client schedules, documents and feedback

Requirements

• Fluent in Vietnamese and English (Mandarin or Malay is a plus)
• Based in Ho Chi Minh City
• Experience in hospitality, tourism, healthcare or customer service is an advantage
• Organised, reliable and calm under pressure
• Warm and caring with clients, especially during recovery
• Flexible hours, including some early mornings, evenings and weekends based on client flights and surgery schedules

What we offer

• Part-time, flexible role that fits around your schedule
• Training on our processes and partner hospitals
• The chance to grow with a fast-expanding regional company
• A supportive, international team

• Vietnamese (native)
• English (fluent)
• Mandarin (not a requirement but a plus)
• Client coordination
• Customer service
• Interpretation and translation
• Logistics and scheduling
• Hospital or healthcare liaison
• Hospitality and guest relations
• Communication skills
• Time management
• Problem solving
• Organisation and record keeping
• Empathy and patient care
• Flexibility (weekends and early mornings)