Business Unit Coordinator
Wall Street EnglishMô tả Công việc
1. Business Performance Governance
· Consolidate and analyze monthly Sales & Service KPI reports (actual vs. budget and target) at center and national level, ensuring data accuracy and integrity.
· Supporting monthly target setting and performance review cycles, and coordinating with HR, Finance and IT to validate monthly team performance before BOD approval.
2. Business Unit Operations & Appointment Management
· Act as the key liaison between Business Unit and supporting functions (Marketing, Finance, HR, IT) to identify and resolve operational issues affecting center performance, escalating process gaps when needed.
· Manage MS Bookings configuration (user access, service updates) and oversee daily customer appointment allocation across centers, proposing timely solutions to any allocation issues.
· Support centers in welcoming online prospects for consultation appointments, ensuring a smooth and professional customer experience on Zoom.
· Manage the assigning list file, ensuring all assignments are up to date, on track and accurate.
3. Collection Management
· Drive achievement of monthly recurring collection and recovery targets across centers.
· Ensure accurate and timely collection activities, including overdue payments, collection status and objection handling, working with center and internal stakeholders to resolve collection objections.
· Monitor and investigate termination/default cases, and maintain monthly collection and termination/default reports.
4. Business Unit Administration
· Coordinate with Procurement, Finance, Marketing and vendors to ensure timely production and accurate monthly payment requests for BU activities (sales & service materials, kick-offs, vouchers, signage, gifts, OOH and BU marketing).
· Support logistics for BU initiatives, and assist the Training Manager and HR with onboarding, offboarding and staff movement documentation as requested
5. Sales Support Team Management
· Lead, train and supervise the Sales Support Team in daily appointment scheduling, collection activities, and required tools and reporting standards (Zoom, MS Bookings, file assignment, milestone updates, Daily Show Reports).
· Ensure accuracy and timeliness of all Sales Support reporting outputs.
Yêu Cầu Công Việc
· Minimum 2-3 year experience in Sale Admin/Sale Coordinator
· Familiar to work with performance reporting & KPI analysis
· Good at data management & reporting tools
· Understand CRM systems (HubSpot, Superset, MS Bookings)
· Good at operations process
· Basic financial understanding (commission, revenue, payment tracking)
· Data analysis & reporting (excel/data tools proficiency)
· Ability to handle multiple tasks
· Cross-functional coordination
· Communication & stakeholder management
· Problem solving
· Organization & time management
· Communication & Stakeholder Management
· Accountability
Phúc lợi
- Laptop
- Chế độ bảo hiểm
- Du Lịch
- Chế độ thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
- Nghỉ phép năm
Thông tin khác
- Bằng cấp: Đại học
- Phụ cấp khác:
Personal healthcare package.
Work in an international English-language environment with structured training in sales processes and personal development, providing a clear career progression path. - Thời gian thử việc: 2 months, Full salary during probation
- Độ tuổi: Không giới hạn tuổi
- Thời gian làm việc:9am - 6pm, Monday - Friday
- Phúc lợi:
100% salary during the 2-month probation period.
Social insurance contributions based on 100% of the official salary.
15 days of annual leave + 3 days of sick leave, excluding public holidays.
Free English courses.
Attractive commission scheme, with base salary not affected by KPI performance. - Lương: 12 Tr - 16 Tr VND
Địa điểm làm việc
Wall Street English Vietnam
21 Le Quy Don Street, Ward 6, District 3, Ho Chi Minh City
* Company Introduction:
Wall Street English is an English Language School business with strong growth targets for new centres in existing territories, acquiring master franchises and in starting up in new countries. Here at Wall Street English we, a world class company and a member of the Pearson global family believe in the power of personal learning as a source of good, as a source of growth and as a source of empowerment. We do offering unique learning method that helps people all over the world succeed in acquiring English language, opening a whole world of opportunities both personally and professionally.
First established in Italy in 1972 under the name of Wall Street Institute, we have been rebranded into Wall Street English in 2013 as we know nowadays. What started from an idea of developing a new way to teach people English has grown into a place with over 400 learning centers in 27 countries with an enrollment of 3,000,000 students.
We have corporate offices in Baltimore, Hong Kong and Barcelona. We operate primarily through franchising but also own and operate our own centres in Germany, Italy, Brazil, Indonesia and in China. We are the marketing leaders in English Language Teaching and are experience rapid growth.
Currently we have 06 centers in Ho Chi Minh City and will continue to expand to end of year. Our centers are designed, built and equipped to the premium standards, thus providing teachers, employees and students with an excellent study and work environment. We place a strong emphasis on academic quality and this is reflected in our approach to teacher recruitment, development, support and management.
* Why work with us?
- We offer a unique learning method that helps people succeed in learning the English language, which opens a whole world of both personal and professional opportunities.
- Wall Street English is a fun, dynamic, experienced, hard-working and friendly working environment that exceed Client expectations every day. Our commitment to quality services and support continues to propel our growth and success.
- We are a premier provider of motivated and highly trained consultants and professional personnel who have the unique skills and expertise necessary to help our Clients meet their individual and business goals in a cost effective manner.
- As a company, we’ve developed and enforce a Code of Ethics. This code is designed to clarify and solidify the expectations and standards the company sets for its employees. It is our goal to hire only the best qualified people for employment opportunities available whether locally, nationally or globally.
* We provide:
• Paid professional training and development
• Opportunities for promotion and career development
• A professional international working environment
• Committed colleagues.
* Benefit:
• Competitive salary
• Medical insurance
• Generous bonus scheme
• Paid annual leave
• Paid training
• Opportunities for advancement
• Free unlimited access to the Wall Street English Courses
• Professional, fun and exciting work environment
• Ample opportunities to speak and practice English
We are always looking for talented people who have passions for helping people through English education
Gợi ý hồ sơ
