Chuyên Viên Tư Vấn Du Học (Educational Counsellor) - OSC Hồ Chí Minh

• Have excellent knowledge in terms of product and functional knowledge
• Give counselling to customers in person, on phone and by email
• Do telesales
• Complete school application and visa application
• Liaise with overseas schools on student application and issues
• Make sure the student folder filed with appropriate and enough documents
• Handle customer issues; get support from superiors if necessary
• Conduct visa training and program orientation
• Follow up student study pathway with schools
• Conduct customer service after sales: build up supporter network and strengthen relationship with students
• Be interpreter for department seminars & support school partners at fairs
• Get to know and update overseas study market, competitors and other related education organizations frequently
• Attend training workshops, exhibitions, fairs and relevant events
• Be leaders for summer course program
• Make sure the working area neat and tidy
• Support DM on assigned tasks

• University Degree
• Experience in Overseas Study area and Administration
• Leadership/Ownership
• Team work
• Communication
• Problem solving
• Creativity
• Cooperation
• Capability building
• Excellent English and Vietnamese (4 skills), Upper-Intermediate
• Excellent at MS-Office (Word, Excel, PowerPoint, Outlook)
• Right mind-set, in good healthy condition, active, adaptable and flexible

Benefits:

• Income: Base salary + monthly KPI bonus.
• 100% base salary + bonus during probation.
• Full participation in Social Insurance, Health Insurance, and Unemployment Insurance in accordance with regulations, based on 100% of the base salary.
• 14 days of annual leave per year.
• Regular team-building activities throughout the year.
• Provided with a laptop and necessary equipment for work.
• Premium health insurance coverage for employees.
• Up to 90% discount on English course tuition at ILA for employees and their family members.
• Periodic professional skills training, with opportunities to join special programs and courses from headquarters.
• Other benefits in accordance with company policies.
• Opportunities for promotion to Supervisor and Manager positions or rotation to other roles.