Phúc lợi

Mô tả Công việc

1. Planning and strategy work

Work with department heads, process owners, and end users to get business and operational requirements. Develop requirement documents, analyze business requirements and propose digital solutions.
Participate in to-be process design to improve operational process efficiency on the new system.
Review and analyze the effectiveness of existing systems and develop strategies to improve and leverage the usage of these systems.

2. Implementation work

Be responsible for code design, construction, testing, debugging, and documentation
Coordinate and perform pilot implementation, including end-user evaluation, for new systems, recommending modifications to complete the system for mass rollout.
Coordinates and manages the enhancements and/or projects the team is working on
Develop plan and review training materials for end users on all new and upgraded systems.
Train and mentor team members.

Bachelor’s degree in Information Technology, Computer Science, or a related field.
Proven experience in a leadership role within an IT environment, preferably in an educational setting.
Strong knowledge of school information systems and data management best practices.
Excellent problem-solving and communication skills.
Familiarity with helpdesk support processes and tools.
Experience in managing IT infrastructure and networks.
Ability to work collaboratively with diverse stakeholders.
Certifications such as ITIL, CompTIA A+, or relevant vendor certifications are a plus.