[CIS] IT Team Leader

Mô tả Công việc

• Team Leadership:

  • Provide effective leadership to the IT team, fostering a collaborative and innovative work environment.

  • Conduct regular team meetings, set objectives, and monitor progress towards goals.

  • Foster professional development and skill enhancement within the team.

• School System Management:

  • Oversee the planning, implementation, and maintenance of the school's information systems.

  • Ensure the security, integrity, and availability of all data and information systems.

  • Collaborate with relevant stakeholders to identify and implement technology solutions to enhance educational processes.

• Software Deployment:

  • Guide clients through the planning, execution, and adoption of software solutions to enhance their business operations.

• Data Management:

  • Develop and implement data management policies and procedures.

  • Ensure compliance with data protection regulations and best practices.

  • Manage data backups, recovery procedures, and disaster recovery planning.

• Helpdesk Support:

  • Manage the school helpdesk, providing timely and effective support to end-users.

  • Troubleshoot hardware, software, and network issues, escalating when necessary.

  • Develop and maintain a knowledge base to facilitate efficient issue resolution.

• Infrastructure and Network Management:

  • Oversee the maintenance and upgrade of hardware and software systems.

  • Monitor and optimize network performance to ensure a reliable and secure IT environment.

  • Collaborate with vendors and service providers to procure necessary IT equipment and services.

• Training and Documentation:

  • Develop and conduct training programs for end-users on relevant IT tools and systems.

  • Create and maintain documentation for IT processes, procedures, and troubleshooting guides.

• Budget Management:

  • Contribute to the development of the IT budget and ensure cost-effective use of resources.

  • Monitor expenditures and identify opportunities for cost savings.