Customer Service Officer (URGEN HIRING)

Position Objective

Provide support to Customer Service In-charge by performing a multitude of routine tasks and other essentials necessary. Helping to act as a bridge between Production and CS and allowing the CS Officer to focus on primarily satisfying the needs of our customers.

Major Duties and Responsibilities

1.    Process orders, eg. Prepare pro-forma invoice and sales contracts

2.    Coordinate with internal departments to monitor work to meet customer’s delivery time.

3.    Record details of customer’s inquiries, comments and complaints and record actions taken.

4.    Maintain customer database.

5.    Making quotes and price lists as required.

6.    Updating follow up on PI list for new PI amount.

7.    Make order description based on manager’s instruction once deposit for an order has been received then send to planning, technical and production team.

8.    Contacting forwarder to arrange booking. Get container and make related shipping documents and customs declaration.

9.    Follow up and update inventory of imported fabrics.

10. Assist and participate in company marketing activities when required such as trade fairs, photoshoots… ect.

11. Administrate local sales and local order shipments

12. Good at English and communicate with overseas customers.

Reporting

Reporting to Customer Service Team Leader

1. College degree or higher

2. Have 03 years or more experience in a similar position.

3. Good at English and communicate with overseas customers.