Data Analyst

About us:

SFinance, formerly known as SHBFinance, is a leading financial company in Vietnam and a member of Krungsri, one of Thailand’s leading financial groups and part of Japan’s MUFG Group. Backed by international financial expertise and a deep understanding of the Vietnamese market, SFinance is committed to delivering safe, smart, and convenient financial solutions that meet a wide range of customer needs.

Throughout its journey of growth and transformation, SFinance has continuously embraced innovation, accelerated digitalization, diversified its product portfolio, and enhanced the customer experience. These efforts reflect the company’s commitment to sustainable growth and strengthening its position in Vietnam’s financial services market.

The year 2026 marks a significant milestone as SFinance officially launches its new brand, ushering in a new chapter focused on innovation, digital transformation, and a customer-centric approach. With a nationwide workforce of more than 6,000 employees, SFinance fosters a professional and dynamic workplace while placing strong emphasis on people development and career growth.

SFinance has also been recognized as one of “Best Companies to work for in Asia” by HR Asia for three consecutive years, along with numerous prestigious accolades in financial services, technology, and customer experience.

Join SFinance and be part of our journey to create new and meaningful value for our customers and communities.

About the Role
We're looking for a Data Analyst to join our Operations Analytics team at a financial services company. You'll support the design, development, and maintenance of data pipelines, data marts, and dashboards that drive performance tracking and reporting across a broad range of operational functions — including customer service, repayment, disbursement, loan management, and reconciliation, among others.

Responsibilities

• Write and optimize SQL queries against Oracle and StarRocks data warehouses
• Develop and maintain Power BI dashboards (call performance, agent performance, ticket complaints, loan disbursals, ETL monitoring)
• Assist in designing and refining data marts and dimensional models for operations
• Prepare ad-hoc reports and data extracts to support operational decision-making
• Investigate and resolve discrepancies between source systems and reporting outputs
• Monitor pipeline health and troubleshoot data quality issues
• Document data definitions, pipeline logic, and dashboard specifications for team reference
• Collaborate with the team on data pipeline design and version control

• 1–3 years of experience as a Data Analyst, BI Developer, or similar role
• Solid SQL skills; comfortable writing complex queries and debugging data issues
• Strong proficiency in MS Office (Word, Excel) and Power BI
• Basic understanding of ETL/data pipeline concepts
• Good communication skills in both Vietnamese and English
• Detail-oriented, comfortable with iterative debugging and root-cause analysis