Director of Medical Operations

OUR CARE VALUES

Hoan My is guided by our CARE values: Commitment to Quality Care, Accountability for Outcomes, Respect for Our Communities, and Empathy with Our Patients. These principles shape how we work and how we treat one another. We seek people who put these values into practice and show excellence, innovation, and integrity in their work.

JOB SUMMARY

Lead engagement with key healthcare regulators and government stakeholders, including MOH, DOH, VSS, and relevant authorities. Serve as Hoan My’s senior representative in building strategic relationships and strengthening government engagement. Monitor healthcare policies, identify opportunities and risks, and advise the Group CEO and Senior Management Team. Support strategic priorities through constructive regulatory dialogue and policy/regulatory initiatives. Enhance Hoan My’s reputation, positioning, and influence within Vietnam’s healthcare ecosystem.

MAIN RESPONSIBILITIES

Medical Affairs Leadership

• Serve as the primary operational interface between the GCMO and the broader GMO team, hospital CMOs, and clinical service leads across the HMC network.
• Lead the planning, coordination, and execution of medical affairs activities including policy development, clinical standard-setting, and cross-facility clinical governance initiatives.
• Oversee the secretariat function of the Medical Advisory Council (MAC), ensuring structured meeting cadences, action tracking, and follow-through on MAC recommendations.
• Manage the Group-level clinical communications strategy — ensuring that regulatory updates, clinical guidelines, and GMO directives are translated and disseminated effectively to all facilities.
• Represent the GCMO in internal and external meetings as delegated, maintaining continuity of the medical affairs agenda.

Clinical Operations Management

• Oversee the operational activities of the GMO, including initiative tracking, programme governance, and cross-functional coordination across clinical and non-clinical departments.
• Drive the implementation of Group-level clinical programmes — code blue protocols, clinical pathways, quality indicator frameworks, and accreditation preparedness activities.
• Coordinate with Hospital CMOs to monitor site-level compliance with Group clinical standards and governance requirements, escalating material gaps to the GCMO.
• Support the development and operationalisation of new clinical service lines, CoE programmes, and strategic healthcare initiatives as directed by the GCMO.
• Manage the GMO operations and audit team to ensure rigorous programme oversight and performance data integrity.

Specialty Service Coordination

• Act as the operational link between the GCMO and the Group's clinical service leads (Orthopaedics, Oncology, Radiology, Rehab, O&G, Cardiology, and others).
• Facilitate specialty leads' workplan alignment with the GMO strategic calendar, ensuring milestones are met and interdependencies are managed.
• Coordinate multi-specialty programme activities including joint clinical protocols, shared governance committees, and network-wide quality improvement initiatives.
• Support recruitment, onboarding, and performance management of specialty KOLs and service leads in collaboration with HR and the GCMO.

Stakeholder Management & External Affairs

• Build and manage productive relationships with the Vietnamese Ministry of Health, provincial Departments of Health, accreditation bodies, and professional medical associations.
• Represent HMC in regulatory, policy, and stakeholder forums as directed by the GCMO — including JCI accreditation interactions, MOH inspections, and industry events.
• Coordinate the GMO's engagement with international partners, academic institutions, and advisory entities, ensuring alignment with HMC's strategic objectives.
• Support the GCMO in preparing Board-level medical affairs reports, executive briefings, and strategic presentations.

Governance, Compliance & Reporting

• Maintain a consolidated GMO governance dashboard tracking clinical quality KPIs, compliance status, initiative progress, and risk items across the network.
• Ensure that all GMO-led clinical programmes comply with Vietnamese healthcare law, MOH regulations, and applicable international standards (JCI, ISO, etc.).
• Oversee preparation and submission of statutory regulatory reports, accreditation documentation, and clinical performance submissions.
• Lead risk identification and mitigation planning for medical affairs and clinical operations workstreams, escalating critical risks to the GCMO promptly.

• Minimum 10 years’ progressive healthcare experience, including 5+ years in senior clinical management, medical affairs, or hospital operations leadership.
• Proven ability to lead cross-functional clinical programmes and multi-site governance within complex hospital networks.
• Strong knowledge of Vietnamese healthcare regulations, including the Law on Medical Examination and Treatment, MOH Circulars, and provincial DoH requirements.
• Demonstrated senior stakeholder management skills, with fluency in Vietnamese and professional English; able to prepare executive-level reports and governance documents in both languages.
• Postgraduate qualification in Healthcare Management, Health Policy, Medical Leadership, or MBA; JCI experience, private hospital group exposure, international healthcare experience, and certifications such as CPHQ/FACHE are highly desirable.

Thank you for your interest in career opportunities at Hoan My Medical Corporation. Candidates whose qualifications match our hiring requirements will be contacted within 14 days for the interview process. We appreciate your interest in joining Hoan My Medical Corporation. If you are not selected for this role, your application will remain in our candidate database for consideration for future opportunities.