Ecommerce Operator - Crocs (Website)

1.    Order Processing Management (60%)

-          Responsible for end-to-end order fulfilment by collaborating with Logistics, Warehouse, and Shipping Partners to ensure compliance with Service Level Agreements (SLAs) of website.

-          Manage Return and Refund orders to minimize processing time, reduce loss, and improve customer satisfaction.

-          Work with Customer Service and Merchandise to resolve customer inquiries relates to product quality, online exchange policy, loyalty program, etc.

2.    Stock Accuracy Management (20%)

-          Monitor and maintain accurate inventory synchronization across internal systems, warehouse operations, and website.

-          Support stock reconciliation and stock-taking activities, conduct root cause analysis to resolve inventory mismatches.

3.    Click&Collect Order Processing (20%)

-          Monitor Click&Collect orders by coordinating with stores and relevant project stakeholders to ensure order lead-time.

-          Work with Customer Service to address and resolve Click & Collect-related customer issues.

-          At least 2-3year experience as an operator across major e-commerce platforms in terms of operational proficiency

-          Familiarity with website operation (Shopify) is a plus

-          Able to comprehend and execute assigned plans effectively

-          Skilled in problem-solving, time management, teamwork

-          Proficiency in Microsoft office

-          Basic in English

-          Strong accuracy in handling orders, inventory data

-          Strong and confident communication skills to engage and coordinate with internal and external stakeholders.