IT Application Specialist

About the Role

We are seeking an Application Specialist to manage, optimize, and drive adoption of core business applications that support our commercial and digital transformation initiatives. This role is the vital bridge between our business operations, technology teams, and external vendors. You will ensure the stability and reliability of our daily applications, gather business requirements to design workflow enhancements, and lead digital initiatives (such as e-Commerce, e-Signature, and automated compliance tracking) to streamline operations and elevate user experience.

Key Responsibilities

• Application Ownership: Act as the primary technical owner for assigned business applications, ensuring smooth, secure, and reliable daily operations.
• Incident & Change Management: Monitor application performance, triage user issues, and coordinate incident resolution and system change requests in a timely manner.
• Root Cause Analysis: Troubleshoot application behavior and integration issues. Conduct root cause analysis for recurring problems and recommend long-term corrective actions.
• Business Requirement Gathering: Collaborate closely with business users across departments to understand their pain points, translate requirements into technical specifications, and design smart system enhancements.
• System Testing & Validation: Support user acceptance testing (UAT), release management, software upgrades, and deployment activities to guarantee zero disruption to business-critical operations.
• Workflow Automation & Process Optimization: Drive continuous improvement initiatives. Leverage automation tools to streamline workflows, reduce manual steps (e.g., in customer onboarding or licensing checks), and improve data flow.
• Vendor Coordination: Monitor service level agreements (SLAs) and deliverables of external software vendors to ensure IT solutions meet quality and compliance standards.
• User Training & Documentation: Maintain up-to-date application documentation, user manuals, and standard operating procedures (SOPs). Conduct system training and knowledge-sharing sessions for business users.
• Digital Transformation Support: Assist in driving the implementation and optimization of regional digital solutions, including e-Commerce, e-Invoice, e-Contract/e-Signature, and ERP integrations.

o    Education: Bachelor’s degree in Computer Science, Information Technology, Business Information Systems, or a related field.

o    Experience: 3–5 years of experience in Application Support, Business Systems Analysis, or IT Application Management (experience in healthcare, pharma, or distribution is highly valued).

o    Technical & System Skills:

• Familiarity with Enterprise Systems: ERP (SAP), e-Signature/e-Contract, CRM, or document management platforms.
• Hands-on experience with modern productivity and automation tools like Microsoft Power Platform (Power Apps, Power Automate, Power BI).
• Practical ability to troubleshoot applications using SQL queries, APIs, and system logs to diagnose system discrepancies.

o    Methodologies: Solid understanding of Software Development Life Cycle (SDLC) and ITIL service management frameworks.

o    Soft Skills:

• Strong analytical, logical thinking, and problem-solving skills.
• Excellent stakeholder management and communication skills to interact effectively with both non-technical business users and regional technical teams.
• Good command of written and spoken English.