Check and fix issues related to hardware and software in laptop/ PC of User
Install and effectively configure all hardware, software, systems, networks, printers, and scanners of the organization
Installation and handover the laptop/ IT equipment with handover form
Support users in using printers, projector, user cable
Support users accessing to our company system with approval
Troubleshoot and provide the solution for users using printer, Projector, and peripherals
Arrange and categorize IT equipment
Work together with other IT support member in managing the IT equipment in IT stock, at Center and branches
IT infrastructure, network, and software support
Provide rapid technical support (remote or on-site if needed) to users by troubleshooting problems related to network and system performance or disruption across all operating hours of the organization
Actively work in addressing Helpdesk tickets, including contacting suppliers or stakeholders for resolution within SLAs
Support the creation / removal of user accounts and manage access permissions in the various systems in compliance with the information security procedures in place
Monitor and maintain all systems and networks, computers, software according to pre-determine schedule
End-users’ guideline
Guide newcomers using the system follow up the company standard, security, procedure
Daily checklist and monthly check list
Yêu Cầu Công Việc
Required Competencies
English verbal and written communication
Excellent in problem-solving skills
Ability to work in teams
Honest and trustworthy
Required Special Skills:
Knowledge about Microsoft 365 and attached features and function
Basic and advanced knowledge about networking and network services: switching and routing, DHCP, DNS, IP LAN/WAN
Knowledge about server infrastructure: VMware, Hyper-V, windows server, Linux
