Working in an international context, the IT Technical Coordinator collaborates closely with all the technical teams and performs various actions as part of the Maintenance in Operational Condition.
Ticket analysis + handling when in scope of L1 team
Ticket processing + escalation when necessary
Answering phone calls in English
Performing daily checks
Sending of reports and digital communication
He / she will have access to many tools widespread on the market : Service-Now, SAP, Datadog, Veeam, ESET, ... There are many possibilities of evolution perspectives.
Yêu Cầu Công Việc
Bachelor's or equivalent level in Computer Science
English (TOEIC 700 or higher), French speaking is a plus
Working experience in user support (Help Desk) or customer support
Good logical thinking, fast learner, reliable and proactive
