Nhân Viên Merchandiser

WORKING DETAILS:

1/ Introduce the factory and products to customers and take notes on all their selections during the meeting

2/ Send photo quotations/product presentations/Performa Invoices to customers

3/ Creating Breakdowns: get price approval or guidance from team leader. No crossovers of products when sending photo quotations. All terms and conditions need to be stated in the photo quotation to customers

4/ Send samples orders to factory –follow up, check them, and then send to customers. Every sample must have a counter sample to keep internally.

5/ Send production order to makers

6/ Current order in production: Send counter samples & production files to production department and QA. Ensure that each SKU is the correct shape, size, color, quantity and quality as customers’ order. Randomly check that product quality ensures customers’ requirements.

7/ Order shipment date: constantly request updates on status of order from production dept. Ask for customers’ approval for an extended ship date if need be.

8/ Product inspection: book inspection with customer or third party and inform QA of the inspection schedule. Follow up with QA regarding customer’s inspection requirements and reports.

9/ Send samples to lab for testing if customer requests it.

10/ Carton markings, labels, shipping marks—get approval from customers, send to printers or factory to place orders

11/ Warehouse: send packing instructions, follow up if there are any short shipped or excess quantity. In that case, need to seek customer’s approval.

12/ Provide shipping department with necessary information to book containers (i.e. loading plans)

13/ Payment: Must get approval of using company account to send samples if company will pay freight. Send debit note to customers if any. Help shipping dept. chase payments from customers.

14/ Work with design team for sample layout for meeting with customer (if needed).

15/ Administrative functions: request administrative department to arrange transportation for customer visits or book hotel accommodations upon customers' requests. Send customer information to the administrative department to arrange visas or invitation letters (if required).

- Bachelor’s degree in relevant field

- Ceramics industry experience preferred

- Good English communication skills, oral and written

- Good computer skills

- Must be disciplined and a team player who works well with other departments

- Able to work independently, under pressure, and manage tight deadlines

- Customer-oriented, collaborative, well-organized, strong negotiation skills

- Should be able to work extended hours if required