PURPOSE OF THIS POSITION:

Spartronics Viet Nam is seeking a QMS, Senior Manager for the Quality Management System Department at our state-of-the-art world class electronics manufacturing located in Nam Tan Uyen Industrial Park. As this position, you will play a critical role in ensuring the effective implementation and maintenance of the Quality Management System (QMS) within our organization. You will collaborate with cross-functional teams to develop, improve, and monitor quality processes, procedures, and policies. Your expertise will contribute to maintaining compliance with regulatory standards, promoting continuous improvement, and achieving organizational quality objectives. 

PRIMARY RESPONSIBILITIES:

1. Develop and Maintain QMS:

- Lead the development, implementation, and maintenance of the QMS in accordance with applicable quality and industrial standards including but not limited to ISO 9001, ISO 13485, AS 9100, NADCAP, FDA regulations, ISO 14001 J-standards, and IPC standards.

- Follow up Quality Policy, Targets and Objectives.

- Assess the organization's existing quality processes, identify areas for improvement, and drive necessary changes.

- Establish, document and maintain quality procedures, work instructions, and policies to ensure achieving the company’s objectives as well as compliance with quality standards, industrial standards, regulatory, corporate and customer requirements.

- Report to Operations, Senior Director on the performance of the QMS, any continuous improvements and problem resolutions.

2. Compliance and Auditing:

- Conduct regular internal audits of processes, procedures, and documentation to ensure compliance with quality standards, industrial standards, regulatory, corporate and customer requirements.

- Host ISO audits, NADCAP audits, Customer audits, Compliance audits (UL, ETL, SIQ...) and FDA audits

- Lead the internal stakeholders to address audit findings, implement corrective actions, and monitor their effectiveness.

- Stay updated with regulatory & standard changes and industry best practices to ensure ongoing compliance.

3. Process Improvement:

- Identify and lead opportunities for process improvement within the QMS framework and drive initiatives to enhance operational efficiency and effectiveness.

- Analyze and lead quality data and metrics to identify trends, issues, and improvement opportunities, and recommend corrective and preventive actions.

- Facilitate and lead cross-functional teams in process improvement projects, applying quality tools and methodologies (Six Sigma, Lean)

4. Training and Awareness:

- Develop and deliver training programs on quality procedures, processes, and tools to increase awareness and ensure consistent implementation throughout the organization.

- Collaborate with HR and relevant departments to identify training needs and provide guidance on quality-related training and development initiatives.

5. Risk Management:

- Support the identification and assessment of quality risks within the organization.

- Develop and implement risk mitigation strategies to minimize potential quality-related issues.

- Facilitate risk management activities and ensure risk-related actions are tracked, monitored, and resolved.

6. Budget:

- Forecast annual budget including staffing, training requirements, certification, regulatory compliance, expenses…

- Manage the above throughout the year, flex appropriately with business fluctuations.

7. People:

- Review succession planning annually.

- Assess skills including skills gap analysis for both current and future need and employee development.

- Maintain departmental roles to flex with business fluctuations with the minimum staff quantity.

- Increase productivity.

- Manage performance.

- Responsible to allocate the appropriate, qualified staff for specific projects. The project may include but are not limited to: Lean, Six Sigma, Continuous Improvement and Business Development efforts.

- Support cross department labor surge requirements to prevent unnecessary recruitment and to ensure customer satisfaction.

REQUIREMENTS:

1. Education:

- Bachelor’s degree in Engineering or a related field, or equivalent working experience of QMS. 

- Six Sigma Green Belt / Black Belt Certification is a plus.

- Lead Auditor of ISO9001, AS 9100, ISO13485 and NADCAP is prefer

2. Experience:

- Proven experience (7+ years) in electronics manufacturing, strong knowledge of quality standards and regulations (ISO 9001, AS9100, ISO 13485, ISO14001, NADCAP, FDA regulations) and their practical application.

3. Others:

- Fluent in written and verbal English

- Experience in developing, implementing, and maintaining a QMS, including documentation control and process mapping.

- Proficiency in quality tools and methodologies (e.g., statistical analysis, root cause analysis, process improvement).

- Excellent analytical skills with the ability to collect, analyze, and interpret quality data and metrics.

- Ability to work with ISO/AS/IPC standards.

- Strong communication and interpersonal skills to effectively collaborate with cross-functional teams and stakeholders at all levels.

- Detail-oriented with a commitment to accuracy and a high level of integrity.

- Ability to manage multiple priorities, work independently, and drive projects to completion.