Sales Director (Banking, Insurance, Tech)

Summary

We are looking for an experienced and commercially driven Sales Director to lead business development and revenue growth across the Banking, Insurance, and Technology sectors.

The successful candidate will be responsible for identifying and developing new business opportunities, building long-term relationships with enterprise clients, and positioning the company as a strategic BPO and outsourcing partner.

This role requires strong experience in B2B/enterprise sales, a solid understanding of the BPO/outsourcing industry, and excellent English communication skills. The ideal candidate will be confident in engaging with C-level executives, senior decision-makers, and international clients.

Key Responsibilities

1. Sales & Business Development

• Develop and execute the sales strategy for the Banking, Insurance, and Technology sectors.
• Identify, qualify, and develop new business opportunities across target industries.
• Build and maintain a strong pipeline of enterprise prospects and strategic accounts.
• Own the full sales cycle, from lead generation and solution development to negotiation, contract signing, and handover.
• Achieve agreed revenue, sales, and profitability targets.
• Develop account plans and strategies to expand existing client relationships.
• Identify cross-selling and upselling opportunities across the company's BPO and outsourcing services.

2. BPO & Solution Sales

• Promote BPO solutions such as:
  • Customer Experience / Customer Service
  • Contact Center
  • Back-office Operations
  • Data Entry & Data Processing
  • Content Moderation
  • Data Annotation / AI-related services
  • Finance & Accounting outsourcing
  • Recruitment / HR outsourcing
  • Other customized outsourcing solutions
• Understand client business challenges and translate them into commercially viable outsourcing solutions.
• Work closely with Operations, Solution Design, Finance, HR, and Legal teams to develop proposals and commercial solutions.
• Lead responses to RFPs, RFIs, and RFQs and manage proposal development from start to finish.
• Prepare business cases, commercial proposals, pricing models, and presentations for clients.

3. Client & Stakeholder Management

• Establish and maintain strong relationships with senior stakeholders, including C-level executives, business leaders, procurement teams, and functional heads.
• Act as a senior commercial representative of the company in client meetings, presentations, negotiations, and business reviews.
• Understand client requirements, business priorities, and industry trends to identify opportunities for long-term partnership.
• Manage contract negotiations and commercial discussions together with relevant internal teams.
• Ensure a smooth transition from sales to operations after contract signing.

4. Market Development

• Conduct market research and identify trends, competitors, and emerging opportunities in Banking, Insurance, and Technology.
• Develop go-to-market strategies for new services, solutions, and target accounts.
• Build and maintain a network of strategic contacts within the target industries.
• Represent the company at industry events, conferences, business forums, and networking activities.
• Monitor competitor activities, pricing, and market positioning.

5. Sales Team Leadership

• Lead, coach, and develop the sales/business development team.
• Set individual and team sales targets and KPIs.
• Monitor pipeline development, conversion rates, sales performance, and revenue forecasts.
• Establish effective sales processes, reporting, and account management practices.
• Support team members in complex negotiations and strategic opportunities.

Education & Experience

• Bachelor's degree in Business Administration, Finance, Marketing, Economics, IT, or a related field.
• 8+ years of experience in B2B sales, enterprise sales, business development, or commercial roles.
• Proven experience in BPO, outsourcing, IT services, consulting, shared services, or a related industry.
• Strong exposure to at least one or more of the following industries:
  • Banking
  • Insurance
  • FinTech
  • Technology / IT
  • Digital services
• Demonstrated track record of winning and managing large B2B/enterprise accounts.
• Experience managing complex sales cycles and high-value contracts.
• Experience leading or mentoring a sales team is highly preferred.

Industry Knowledge

• Strong understanding of the BPO/outsourcing business model.
• Good understanding of banking, insurance, financial services, or technology operations.
• Familiarity with outsourcing procurement processes, RFP/RFQ procedures, SLA, pricing models, and contract negotiation.
• Knowledge of digital transformation, AI, automation, and technology-enabled outsourcing is an advantage.

Language & Communication

• Excellent English communication skills, both written and verbal.
• Strong presentation, negotiation, and stakeholder management skills.
• Comfortable conducting meetings and presentations in English with international clients and senior executives.
• Ability to prepare professional business proposals, presentations, and commercial documents in English.