Sales (Night Shift)

Mô tả Công việc

• Engage with customers via phone, email, and social media platforms (such as Facebook).
• Listen attentively to their inquiries, concerns, and feedback.
• Provide accurate information and personalized assistance to enhance their overall experience.
• Act as a knowledgeable point of contact for customers, guiding them in using our services effectively.
• Explain the features, benefits, and value propositions of our offerings.
• Regularly update and supplement customer information.
• Collaborate with the technical support department to enhance new service packages and make necessary modifications to existing ones.
• Monitor fees, promptly address complaints, and handle cancellations.
• Keep track of customer feedback and report any issues for timely resolution.
• Initiate proactive outreach to gather feedback from customers.
• Call clients in person when necessary to understand their needs and preferences.
• Establish and nurture strong customer relationships.
• Continuously monitor customer situations and provide timely advice and support.