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Wall Street English

School Manager/ Center Manager - Bình Tân

Wall Street English
Địa điểm

Hồ Chí Minh

  • Lương

    Cạnh tranh

  • Kinh nghiệm

    Trên 5 Năm

  • Cấp bậc

    Quản lý

  • Hết hạn nộp


Phúc lợi

  • Laptop
  • Chế độ bảo hiểm
  • Du Lịch
  • Đồng phục
  • Chế độ thưởng
  • Chăm sóc sức khỏe
  • Đào tạo
  • Tăng lương
  • Phụ cấp thâm niên
  • Nghỉ phép năm
  • CLB thể thao

Mô tả Công việc

About Logiscool

Logiscool teaches children coding and digital literacy in fun-based after-school centres. Founded in Budapest, Hungary, in 2014, Logiscool has taught over 185,000 students across ca. 170 locations in 35 countries. With a presence across 35 countries and an award-winning proprietary methodology, Logiscool has emerged as a clear leader with an excellent offline and online product. Logiscool’s operations were launched in Vietnam in 2023.

Key Areas of Responsibility:

1. Sales performance management

  • Review the sales objectives for the month and set individual goals for each Education Consultant to meet the center target by considering pending collections, pipelines, and experience.
  • Prepare and propose sales plans and monthly action plans to the Head of Operations (HOO).
  • Prepare a daily/weekly report for the HOO on the sales situation in the center and revise the action plan to ensure that milestones and targets are met each month.
  • Consistently review and evaluate the conversion performance of all the channels, activities/events, and sales team members.
  • Ensure accurate and timely information updates from the sales team in the organization’s CRM system.
  • Contribute to the sales of the school by offering prospect presentations during the month with the same conditions as the other sales team members.

2. Training and development

  • Review the previous sales team performance, identify areas of improvement for each team member, and prepare an action plan for the month to improve sales effectiveness.
  • Conduct on-the-job training, coaching, and feedback sessions tailored for each sales team member.
  • Provide monthly information to HOO on the areas of improvement of the Center Sales Team.

3. Activity planning and participation

  • Invite the students and prospects to the centers’ activities, ensure good attendance at the activities, and obtain their feedback.
  • Lead conceptualizing the school’s activity calendar by providing valuable and constructive customer insights.
  • Ensure support to the academic team during the students’ activities or classes.

4. Customer experience management

  • Develop and maintain a close relationship and high trust with your students and their parents.
  • Ensure your students and their parents are satisfied with their classes, learning progress, and learning environment by soliciting and acting on feedback.
  • Provide regular follow-up to your customers in person and over the phone and enter the information into the organization’s systems.

5. Cross-functional leadership

  • Ensure compliance of the sales team to their commitment to the academic team in the center concerning the touch points with the students.
  • Consistently align with the School Academic Coordinator to plan for internal revenue supply and conversion.
  • Coordinate with the School Academic Coordinator and the Educational consultant to address issues in the school.
  • Direct the promoter team by providing customer insights and feedback on the supply conversion of the promoter leads.
  • Participate in external activities organized by the Activation team upon request.
  • Collaborate with the Telemarketing Manager to update on supply conversion and feedback on booking effectiveness.
  • Share market insights with the Marketing team regularly.

6. Team and school regulations management

  • Drive center recruitment efforts to build a team that delivers high sales performance.
  • Manage the schedule of the sales and academic team members in a fair and balanced way.
  • Maintain high morale within the sales and academic teams in the school. - Prepare the monthly and quarterly sales performance management review with the Head of Operations and the HR department.
  • Ensure that the overall look and feel of the school is warm, welcoming, tidy, and clean.
  • Oversee the general administration in the center.

Yêu Cầu Công Việc

Qualification and Experience Required

  • Education: Bachelor’s degree related in Business, Technical Education background is a plus.
  • Languages: Vietnamese and English (minimum Wall Street English Level 9/ IELTS 5.0 - 5.5/ TOEIC 550)

Previous Experience:

  • Minimum 3 years experience in the education industry. Experience in Coding School is a plus.
  • Minimum 2 years in sales management. Experience in the Teaching sector is a plus.
  • Familiarity with various coding platforms, development environments, and tools relevant to the age group.
  • Familiar with CRM tools, educational software, learning management systems (LMS), and other tech tools that may be used to manage classes, track progress, and communicate with students and parents.
  • Solid understanding of the programming languages and tools taught at the school, such as Python, Minecraft modding, Scratch, Roblox scripting…
  • Ability to understand and converse about the curriculum with instructors, students, and parents.
  • Awareness of emerging trends in coding for children and youth.
  • Leadership and integrity. Build professional growth of a team through ongoing training, and mentoring to enhance their skills performance.
  • Understanding of core sales principles: sales pipeline, forecasts, planning, and techniques
  • Active listener, strong closing skills, solution-driven mindset, and strong negotiation skills
  • Able to present ideas convincingly with a high level of energy and positivity
  • Professional appearance, confident attitude, and great interpersonal skills
  • Customer service-oriented mindset
  • Eager to work collaboratively with colleagues to achieve success as a team.
  • Able to work with flexible hours, including evenings and weekends, to meet and exceed tight deadline and sales targets.

Thông tin khác

  • Bằng cấp: Đại học
  • Độ tuổi: Không giới hạn tuổi
  • Lương: Cạnh tranh
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