Tuyển dụng Senior Customer Journey Management Specialist tại FE CREDIT 2024

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Địa điểm

Hồ Chí Minh

Ngày cập nhật
15/10/2024
Ngành nghề
Ngân hàng , Tài chính / Đầu tư
Hình thức
Nhân viên chính thức

Lương
Cạnh tranh
Kinh nghiệm
2 - 4 Năm
Cấp bậc
Nhân viên
Hết hạn nộp
12/11/2024

Phúc lợi

Laptop
Chế độ bảo hiểm
Du Lịch
Phụ cấp
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Nghỉ phép năm

Mô tả Công việc

Provide operation support and propose operational solutions for ongoing journeys to ensure a seamless user journeys: address user issues, and collaborate with operational stakeholders (Product; Customer, IT ...) in case of system errors.
Participate in the development and implementation of the project
Participate in the development of product digitization features in the customer journey
Support to design and develop digital products & features (part of the digital journey) according to Agile methodology
Coordinate with related departments (Products, OPS, IT) to support the development of initiatives, digitization projects, launch (go-live), monitor performance to achieve expected results
Responsible for supporting the development of a specific implementation timeline and implementing, monitoring the implementation of digital initiatives/projects to ensure the correct implementation according to the timeline approved by the BOD
Responsible for monitoring, updating and reporting to the manager on implementation progress, costs and issues during implementation;
Responsible for working with related units to assist in solving arising problems/risks during implementation/project monitoring/initiatives/change requests
Prepare reports for management and deliver to related parties
Communicate with related party to update about project progress
Creative thinking, propose new digital solutions/journeys to enhance CVP, process & service providing for business units.
Report issues to line managers in assigned tasks

Yêu Cầu Công Việc

Bachelor Degree in Business/ Banking/ Finance/ Information Technology
At least 2 - 4 years of experience in project management/product development, especially in digital journeys/products related to retail credit card & consumer lending products
Language requirements – Fluent Vietnamese & English
Computer skills: skills in Microsoft Office applications (Powerpoint, Project)
Good communication and presentation skills
Problem solving and negotiation skills