Senior Operation Manager

Manage overall Omni-channel operations to ensure operational performance meets assigned objectives. Take full responsibility for supervising, coordinating, and optimizing projects and initiatives within the Omni-channel Operations function, ensuring service consistency and operational efficiency through effective project governance and disciplined execution.

1. Operations Key Task Management

• In-store Operations:

o   Engage in the development and deployment of Omni-channel processes, ensuring seamless integration of online and in-store activities.

o   Manage all Omni operational process related to in-store fulfillment, order handling, receiving and dispatching to meet operational KPIs.

o   Provide insightful analysis of business and operation management results, performing ad-hoc analyses to identify problems and recommend improvements.

o   Analyze existing operational processes and propose enhancements to improve efficiency and automation.

o   Measure and ensure the adoption of Standard Operating Procedures (SOPs) and system-related procedures by teams, identifying and addressing gaps during store visits.

• Logistics & Last-Mile Delivery:

o   Manage and optimize last-mile delivery processes to ensure timely and SLA (Service Level Agreement).

o   Coordinate with Logistics Partners to streamline delivery operations and reduce costs.

o   Implement technology solutions to enhance tracking, delivery speed, and customer satisfaction.

2. Operational Improvement & Efficiency

• Identify inefficiencies, bottlenecks, and process gaps across customer channels and operational workflows.
• Propose and support the implementation of operational improvement initiatives, including process automation, system integration, and workflow optimization.

3. Cross-Channel Coordination

• Facilitate effective collaboration among cross-functional teams (e.g., Store Operations, IT, Marketing, Merchandise, Customer Service) to ensure cohesive execution of omni-channel operations strategies.
• Act as a central point of contact to align priorities, timelines, and dependencies across departments.

4. Reporting & Analytics

• Develop and maintain project dashboards, executive summaries, and performance reports to provide visibility on progress, risks, and outcomes.
• Utilize data and insights to support informed decision-making and drive continuous improvement across operations.

5. Resource & Budget Management

• Monitor resource allocation and ensure optimal utilization across projects and initiatives.

Assist in budget planning, tracking, and cost control for omni-channel operations initiatives.

Knowledge:

- Best knowledge of operation at ecommerce, hyper market / retailer and Omni Channel business

- Proficient in operations project management

Experience:

- At least 4-6 years experience in operation at ecommerce platforms, hyper market or retailer. Omni channel or E-commerce experience is preferred

Education: Bachelor’s degree in Business, Supply Chain, Operations, Project Management, or a related field

Language:  English

Office skills: MS Office, Operation system like POS, OMS, Picking App, LMS

Attitude: honesty, high responsibility, can-do attitude