Senior Transport Coordinator

Location: Sofic Office, Mai Chi Tho, Thu Duc, Ho Chi Minh

Key Responsibilities:

• Handle customer requests related to transport bookings, delivery schedules, and shipment status.

• Coordinate with transporters/factories/ warehouses/drivers for pickups, deliveries, and resolve operational issues

• Create, update, and track transport orders in external and internal systems with high data accuracy and on-time, daily/weekly delivery status, KPI report

• Manage shipment tracking, planning, and operational reports with ownership.

• Monitor delivery performance and proactively follow up on delays or exceptions.

• Support transport billing by checking shipment debit note, verifying cost and charges, follow up on missing or incorrect documents.

• Maintain clear, precise, prompt communication with customers and internal teams (planning, warehouse, operation).

Requirements:

• Good English communication skills.

• Detail-oriented, well-organized, and able to work under pressure.

• Strong coordination and problem-solving skills with a customer-focused mindset.

• From 3 years’ experience in transport, logistics, or customer service operations preferred.