Technical Specialist - Porsche Centre Saigon

Objective:

· To achieve and maintain a high level of customer satisfaction by managing all service related technical matters professionally and efficiently.

Key tasks and responsibilities:

· Monitoring and handling of all technical car problem cases in HCMC and Hanoi

· Support Technician team with fault diagnostics

· “Flying doctor” to support diagnostics in critical car-down cases

· Creation and handling of technical PRMS tickets from all Porsche branches to ensure fast support/ feedback from headquarters (received tickets must be processed within 2 hours)

· Provide regular updates about common technical car issues to After Sales team, including Technical Issue Monitoring reports (TIM)

· Reporting of common technical problems to Porsche Asia Pacific (PAP), including Porsche Quality Analysis Reports (PQA)

· PIWIS Tester support (technical, updates, purchases, warranty)

· Other miscellaneous tasks and ad hoc assignments to support Porsche operations

Minimum Qualifications:

·         Technical degree holder

·         Extensive knowledge about vehicle systems and technologies

·         2 years working experience as a Technician

·         Very good vehicle diagnostic skills

Requirements and Attitude:

·         Precise and well organized working style

·         Good planning and administration abilities

·         Advanced problem solving skills

·         Good English skills (written and spoken)

·         Good communication skills

·         Customer focused approach

·         Dynamic, positive, confident, self-motivated team player