Trưởng bộ phận Bán hàng Đa kênh (Omni Channel Line Manager)

Mô tả Công việc

1.Online sale management

• Develop and mornitor key performance indicators ( Orders, Sales, Stock, price, …..)
• Assign, guide and supervise staff for planning, implementing and evaluating the results to ensure that all activities are operated well and on schedule.
• Oversee the resolution of any arising issues orders, system, app
• Work with related department for product content, promotion program & Media supprt for sale online promoting.
• Synthesize, analyze and report business results by program, week, month, quarter.
• Understand online market, sale strend and customer behavior to provide suitable products for increasing sales.
• Make the sale plan base on MD's plan, Operation Plan to achieve the target
• Analyze customer complaints to come up with solutions to bring customers satisfaction
• Propose plans to improve department, survey competitor & consumer shopping behavior

2. Cash Management

• Ensure money and documents are collected in full, exactly, on time and according to the process
• Provide solutions to ensure that debts and receivable documents are tracked in a timely manner to limit losses

3. Manpower management

• Plan Monthly Division’s duty roster and manpower schedule
• Make solution for sufficient manpower during business in ad-hoc situations
• Identify and reduce unnecessary tasks to increase staff productivity
• Take part in recruitment & selection activities for Division’s staffing
• Motivate, training and develop staff in order to encourage their professional development
• Identify potential staff for succession planning purposes
• Build and promote team work spirit

4. Expense control

• Provide solutions to optimize resources and increase productivities
• Provide tools to optimize delivery costs
• Focast and make the guidance for tool and equipment for reasonable using

5. Other duties

• Opening & closing Store
• Monitor all activities in store to ensure that store work as normal
• Other tasks or responsibilities as assigned by Store Manager