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Savills Vietnam

Trưởng Nhóm Bộ Phận Chăm Sóc Khách Hàng

Savills Vietnam
Địa điểm

Hồ Chí Minh

Maps
  • Lương

    Cạnh tranh

  • Kinh nghiệm

    2 - 5 Năm

  • Cấp bậc

    Trưởng nhóm / Giám sát

  • Hết hạn nộp

    23/06/2024

Phúc lợi

  • Laptop
  • Chế độ bảo hiểm
  • Du Lịch
  • Chế độ thưởng
  • Chăm sóc sức khỏe
  • Đào tạo
  • Tăng lương
  • Phụ cấp thâm niên
  • Nghỉ phép năm

Mô tả Công việc

SCOPE OF WORK:
Manage and supervise all functions of customer service and ensure the most effectiveness of the team to comfort residents and tenants;

Administrative tasks:

  • Receive all calls from residents or tenants;
  • Manage taxi service;
  • Manage information about parking lots;
  • Manage access cards;
  • Manage express delivery service;
  • Provide newspaper for tenants (only applied to office building);
  • Manage Lost Found service;
  • Send messages and letters to tenants;
  • Provide fundamental information for all tenants (only applied to office building);
  • Well cooperate with engineering team, security service and janitorial service;
  • Update timesheets, working schedules of staffs;
  • Instruct residents, contractors of residents about rules procedures related to moving in/out when fit out, residence register, etc;
  • Manage sub contractors (if required);
  • Interview and asset customer service officers;
  • Develop and maintain positive attitude in vocational training programs for customer service;

Supervise tasks:

  • Manage and be responsible for productivity of subordinate staffs;
  • Train customer service officers (if required);
  • Ensure all customer service staffs maintain high standard of appearance, personal hygiene, uniform, name badge as instructed;

Report:

  • Create daily checklist for customer service/ front office;
  • Daily logbook;
  • Follow up job requirement list;
  • Other tasks assigned by PM;
  • Build up relationship with local authorities;
  • Coordinate with other teams in daily operation and events, etc

Yêu Cầu Công Việc

Education:

  • Diploma/Degree in Management;

Communication skills: 

  • Strong interpersonal, negotiation and communication skills, for liaising with colleagues, customers and other stakeholders;

PC skills: 

  • Ability to work with IT resources such as databases and spreadsheets, for the collection and management of information;

Experience: 

  • At least 2 years experience in related fields;

Foreign Language: 

  • Proficient English (both speaking and writing);

Key characteristics: 

  • Excellent communication, interpersonal and writing skills;
  • Proactive, competent, flexible and willing to learn;
  • Excellent organizational and time management skills with the ability to multi task;
  • Good at writing reports and presentations;
  • Ability to work effectively under pressure;
  • Creativity and the ability to utilize initiative;
  • Good teamwork, analytical and problem solving skills;
  • Business related knowledge and a good sense of current issues.

Thông tin khác

  • Bằng cấp: Cao đẳng
  • Độ tuổi: Không giới hạn tuổi
  • Lương: Cạnh tranh
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