Clinical Concierges

Job Description

Regen3tics is Vietnam's pioneering hospital specializing in longevity and regenerative care. As the first of its kind in the country, Regen3tics offers a unique and exciting opportunity to be part of the opening team and engage in innovative treatments and techniques never before performed in Vietnam. Our mission is to enhance the quality of life through advanced regenerative therapies and personalized care.

Primary Objective:

The Clinical Concierge is responsible for providing exceptional customer service, ensuring that all patients and clients feel comfortable, welcomed, and well-cared-for from the moment they enter the facility until they leave. This role serves as a crucial link between patients and medical services, ensuring their needs are met promptly and efficiently.

Duties and Responsibilities:

Welcoming Clients:

- Greet patients and clients upon arrival, ensuring they feel comfortable and cared for.

- Assist clients with registration and completion of necessary paperwork.

Appointment Management:

- Coordinate and manage patient appointments with doctors and healthcare professionals.

- Inform patients of any pre-appointment requirements and ensure they are fully prepared.

Consultation and Information Support:

- Provide detailed information about the services, treatments, and medical procedures available at the facility.

- Assist patients in selecting services that best meet their needs.

Handling Complaints and Feedback:

- Receive and address patient feedback and complaints, ensuring issues are resolved promptly and effectively.

- Escalate complex issues or unresolved complaints to the manager.

Supporting Treatment Process:

- Coordinate with the medical team to ensure the patient’s treatment process runs smoothly.

- Guide patients through the facility and assist them in navigating between different treatment areas.

Patient Information Management:

- Maintain and secure patient information according to medical confidentiality regulations.

- Update patient records after each treatment and ensure information accuracy.

Collaboration with Other Departments:

- Work closely with departments such as nursing, accounting, and service management to ensure seamless operations.

- Participate in internal meetings and contribute to improving customer service.

Job Requirement

Education: Associate's or Bachelor's degree, preferably in Customer Service, Business Administration, or Healthcare.

Experience: At least 2 years of experience in customer service, preferably in healthcare or medical services.

Communication Skills: Excellent verbal and written communication skills.

Time Management Skills: Strong time management and multitasking abilities, capable of handling multiple tasks simultaneously.

Problem-Solving Skills: Ability to solve problems quickly and effectively, especially in high-pressure situations.

Professional Attitude: Polite, professional, and attentive demeanor in all situations.