CUSTOMER SUCCESS

Job Description

• Relationship Management: Manage, build and sustain strong relationships with key accounts.
• Satisfaction & Retention: Monitor customer satisfaction, assess renewal rates and execute tailored retention strategies to minimize churn, ensuring long-term client retention.
• Predictive Analysis: Analyze customer data to forecast renewals, identify potential risks, and recommend solutions to improve customer success.
• Upsell & Cross-sell Opportunities: Determine customer demands and expectations, collaborate with Sales and Marketing team to identify and execute upsell and cross-sell opportunities that fit customer needs.
• Feedback-Driven Enhancements: Identify and recommend product and service enhancements informed by customer feedback to improve client satisfaction and long-term business growth.

Job Requirement

• Ability to analyze customer data and make decisions based on the collected information.
• At least 2-3 years of experience in customer management, particularly in B2B.
• Knowledge of CRM systems.
• Proficiency in Microsoft Office.
• Strong communication skills, capable of building and maintaining relationships with clients.
• English reading, writing, and communication skills.
• Strong time management and organizational skills, with the ability to work independently as well as in a team.

Benefits:

• Competitive salary and benefits in accordance with state regulations.
• Opportunities for career advancement and professional development.
• Work in a professional, friendly, and dynamic environment.
• Continuous training and development of professional skills.

Working Hours:
Monday to Friday (8:00 AM – 5:00 PM)
Saturday mornings on alternate weeks