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25/03/2025
Customer Service , Freight / Logistics / Warehouse , Accounting / Auditing / Tax
Permanent
10 Mil - 12 Mil VND
Over 1 Years
Experienced (Non - Manager)
30/04/2025
Manage Shipping Instruction, FCR/HBL/Bill issuance
o Co-ordinate with Customer Service to send FCR/HBL to Shipper
o Follow-up Shipping Instruction to Carrier and validate Carrier Bill of Lading
o Issue FCR/HBL in case of need.
o Handle and manage data update on Ikea’s system- ITM.
o Handle and manage data update on the system/website of Ikea’s nominated ocean carriers.
System update, ASN management and Documentation
o Ensure data be updated on MODS properly in timely manner
o Monitor ASN, AMS/ACI/ISF/ENS quality and timeliness
o Receive Shipping Document, validate and dispatch document in due course
o Monitor vendor performance related to documentation
Operational Finance
o Request GSC to create invoice and dispatch the same to Customer/ Customer Service, resolve invoice queries
o Request GSC to create PO and follow-up payment to supplier, resolve supplier Invoice queries & report incorrect invoices to Customer Service
o Manage overdue invoices and escalate to CS whenever applicable
o Update ICB and follow-up payment
Other Key Responsibility
o Troubleshoot and resolve operational issues / escalations
o Monitor corrections required and data quality in invoice
o Support customer service in customer query resolution and exception handling
o BA in related field preferably
o 6 months of working experience preferably in ocean freight / SCM industry.
o Good command of spoken and written English.
o Good communication skills and the ability to communicate confidently
o Customer-minded attitude is required
o Good skill of computer
o Team player – Works together with others in the business unit to achieve results, fosters teamwork
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